Welcome to The Astor Hotel Tianjin!
No.33 Tai'erzhuang Road,Heping District,Tianjin,Tianjin

+8620-86009099 (Reserve)

The Astor Hotel Tianjin photo

The Astor Hotel Tianjin

The Astor Hotel Tianjin, a Luxury Collection Hotel, Tianjin, a central feature of the regeneration of Tianjin’s historic centre, the heritage gem evokes the romance of a bygone era with all the contemporary luxuries of a world-class hotel. The Astor Hotel Tianjin overlooks the Hai River in the heart of the Heping financial district. The Astor Hotel Tianjin features 152 elegantly appointed rooms and suites in both classic Victorian style and more contemporary elegance. All rooms are equipped with 42-inch LCD TVs, CD/mp3 sound stations, Lavazza Capsule coffee machine and high-speed Internet access.The Astor Hotel Tianjin features five exciting dining and wining venues. ShuiAn serves an authentic Cantonese and local cuisines, while Café Majestic is an all-day-dining restaurant with 24-hour A-la-Carte menu. For the extraordinary European cuisine, head to 1863 Bistro & Terrace which has more than one hundred year culinary tradition. The Victorian Lounge offers a wide range of beverages and British High Tea. The Award-winning British Gentleman bar – O’Hara Bar is famous for single malt whisky, selected wines, feature cocktails and live jazz show.A total of 730 sqm of conference and meeting space includes the Buckingham Ballroom with a fine domed ceiling, and the Windsor Multi-Function Rooms. Over 700 square meters of space is dedicated to the hotel’s own museum, a testament to The Astor Hotel’s long heritage and pivotal role in Tianjin’s development. The nearby pier, which is owned by the The Astor Hotel Tianjin, will be used as a jump-off point for river cruises.As a Luxury Collection Hotel, The Astor Tianjin provides a range of signature services, including ‘Luggage Liaison’, a suite of travel services including luggage storage and unpacking/packing services upon request, and ‘News Paper Direct’, a print-on-demand service for over 520 newspapers.

More

Facilities picture

The Astor Hotel Tianjin Tourism News Tourism News

CommentComment

Guest:Highly recommend this hotel in Tianjin. Room are big and nice. Hotel breakfast are superb! Love it. Only thing is front desk customers service, was requested to extend 1hr late checked out requested and was rejected. Understood but the way of answering can be more polite.
2025-12-01
Guest:百年利顺德曾经如此辉煌如此具有文化特色和历史底藴的宾馆如今乱七八糟,大堂咖啡厅变成搞婚庆 博物馆门口搞小孩模特比赛。 酒店设施老旧维护差,如今的利顺德真是让人失望。 具有历史特色的酒吧也关了 为曾经的利顺德感到惋惜 套餐中包含的历史体验和文创礼物都没有 怀念曾经的利顺德
2025-12-01
Guest:这是一家连锁本地朋友都称赞的酒店??很有历史,而且位置好,房间设施完善,服务一流点赞??为我们这次天津的跨年之行增添了很多精彩的元素
2025-12-01
Guest:元旦期间,我首次体验了天津利顺德大酒店这一极具历史年代感的酒店,既有值得称道的亮点,更有诸多亟待改进的不足,尤其对酒店的设施维护与服务管理感到失望,特此反馈。 先谈谈酒店的优势与亮点。酒店坐拥绝佳地理位置,紧邻海河之畔,对面高楼鳞次栉比,夜幕降临后灯火璀璨,颇有纽约曼哈顿的都市氛围感,夜景观赏性极佳。交通出行也十分便捷,步行即可抵达解放北路、五大道等天津核心文旅区域,周边老建筑底藴深厚、风格各异,漫步其间能充分感受天津的城市韵味。此外,房间内部延续了酒店的历史基调,年代感设计独具特色,细节处彰显底藴,入住的沉浸式体验感让人印象深刻。 但相较于亮点,酒店暴露的问题更为突出,尤其在服务管理与设施维护两方面,与酒店的历史口碑、定位严重不符,令人难以接受。 在服务管理上,整体服务意识极其薄弱,缺乏高端酒店应有的专业素养与服务礼仪。仅前台办理入住时态度尚可,其余环节的服务体验堪称敷衍:外籍门僮未主动提供引导、问候,偶遇酒店各类工作人员时,也未曾得到一句基本的问候致意,全程冷漠疏离,完全没有兼顾宾客的体验感,与酒店的品牌调性格格不入。更令人反感的是酒店内博物馆的服务乱象——作为可能涉及收费的配套场馆,本应是展现酒店历史文化、提升宾客体验的重要场所,却出现工作人员失责渎职的情况:两名男性工作人员与一名女性工作人员扎堆闲聊,即便游客在旁参观,也毫无顾忌、高声交谈,甚至长时间遮挡投影视频播放区域,未及时主动避让;另有一名男性工作人员坐在场馆沙发上刷视频,外放声音极大,直接盖过了酒店介绍视频的音量,严重干扰游客参观,破坏了场馆的静谧氛围与文化体验。很难想象,这样的服务管理水平,如何匹配一家有历史底藴的高端酒店,更难以理解收费场馆为何能容忍如此松散的管理、失当的服务。 在设施维护上,“有年代感”绝不能成为“设施陈旧、维护缺失”的藉口。酒店房间内的各类设施均存在明显的维护保养不到位问题,细节处的疏漏严重拉低入住体验:毛巾架松动摇晃,几乎濒临脱落,存在安全隐患;台盆水龙头开启、关闭时异响明显,疑似零件老化未及时更换;淋浴花洒的出水模式切换十分费力,操作不便,影响日常使用。此外,房间衣柜的空间规划也极不合理,将保险柜嵌入衣柜内虽可理解,但未充分考虑实际使用需求,直接占用了大量挂衣空间,导致衣物存放不便,凸显出设计与管理上的敷衍——既未兼顾设施的实用性,也未及时优化调整,完全忽视了宾客的居住舒适度。 作为一家承载着历史底藴、备受期待的酒店,天津利顺德大酒店本应在保留年代质感的同时,兼顾服务的专业性与设施的完善性。但此次入住体验中,服务管理的松散、设施维护的缺失,不仅辜负了宾客的期待,也损耗了酒店的品牌口碑。希望酒店能正视上述问题,正视宾客的合理反馈,加强工作人员的服务培训与礼仪规范,完善服务管理体系,同时全面排查、整改各类设施隐患,做好日常维护保养,优化空间规划与设施布局,真正做到“有年代感而无陈旧感,有历史底藴更有专业服务”,不辜负自身的品牌积淀与宾客的信任。
2025-12-01

Reserve:+8620-86009099 (Busy or no answer, online booking please!) | Meetings

Catering Entertainment:+86-22-58526888 | Address: No.33 Tai'erzhuang Road,Heping District,Tianjin,Tianjin

Disclaimer: We are partners of Ctrip (including Tongcheng Elong, Qunar,Zhuna, etc.), booking, Agoda and Expedia. We only provide The Astor Hotel Tianjin online booking service for you. Your reservation will be forwarded to the hotel by Ctrip, Tongcheng Elong and other partners. If there are problems such as liquidated damages, Tongcheng ELong or Ctrip will deduct the money and transfer it to the hotel, We are not the official website of The Astor Hotel Tianjin, please know.

天津利顺德大饭店The Astor Hotel Tianjin