新加坡四季酒店

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客户评价

Guest：四季还是值得信赖，从迎宾到客房服务都非常好，特别是客房清洁，太专业太细致，细致到所以电子产品的数据线都给你盘的好好的且摆放整齐。

2025-08-01

Guest：Prior to our arrival, we submitted highly detailed requests. Not a single one of these was fulfilled. Furthermore, when we attempted to provide feedback and seek clarification via the Four Seasons App, the responses we received from Vivien were nothing more than formulaic platitudes, evasions, and excuses. I respectfully urge the management to reassess her suitability in this role, and to provide her with retraining—particularly in recognising the genuine expectations of guests and in addressing even the most basic requirements with sincerity. The errors committed included, but were not limited to: addressing the welcome card with an incorrect name, assigning us a room with a poor view on a low floor, and failing to arrange any of the promised welcome amenities. On our first day, it was Vivien herself who handled our check-in. This left me with the distinct impression that her enthusiasm and warmth were merely superficial, lacking any authentic understanding of her guests. I must reiterate that we had submitted precise information in advance of our stay, and the failure to act upon it resulted in an experience far below expectations. That said, I wish to extend my sincere gratitude to Mr. Tham Tuck Wah (Front Office Manager) for his thoughtful efforts in making amends. His professionalism and generosity ensured that the latter part of our stay was memorable for the right reasons. Likewise, I am deeply appreciative of the two gentlemen managers in suits—one of whom wore glasses—who oversaw the breakfast service. Their attentiveness, patience, and genuine care in addressing guests’ needs left a lasting impression, and I am truly regretful that I did not ask for their names. I kindly request that my heartfelt thanks be conveyed to them.

2025-08-01

Guest：酒店应该比较有年头，门脸比较小，这是没想到的，不过里面的装修还是挺古典，觉得最棒的就是床和枕头，太舒服了，真想买个枕头回来。健身房挺不错，比较大，器械也挺多。房间大小还行吧，下次去试试酒店的日本餐

2025-08-01

Guest：Our room was still dirty when we checked in with food crumbs on the carpet ?? Told the hotel & they gave us a bottle of sparkling tea hmmm idk if its fair? Because we have paid so much and arriving to such a situation was unexpected and unacceptable? How can a bottle of sparkling tea fix the situation and hospitality. Didnt expect this from Four Seasons. Also, pls upgrade your iron and iron boards, we got a damaged/slanted one in the room. I mean.. ok thats it bye

2025-09-01