代托纳比奇度假酒店-住客评论

Guest（家庭旅游） 2025-08-01
Sketchy area, room not like pictures online, weird door locking system, no amenities which was not listed until after booking confirmed
酒店回复：
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Please be assured that we have carefully reviewed our listing to ensure all information, including photos, amenities, and details about the property, is accurate and up to date. We appreciate your comments and hope to host you for an exceptional experience in the future.
Guest（情侣） 2025-08-01
The entrance of the property is acceptable. The inside of the lobvy is not appealing to visitor, it looks like a warehouse. The fourth floor from the elevator is dirty and stinks. I couldn't sleep because the humidifier is pushing hot hair and the AC is pushing cold air which making the room very noisy. It was nothing compared the bad odor the room had. It smell very bad, when I got home I had to leave everything in the garage to disinfect them because they smelled. You need to know your product and you need to know your customers.
酒店回复：
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations and truly regret the discomfort you encountered during your stay. Your concerns have been noted and shared with our team for immediate attention. We appreciate you bringing these issues to our attention and hope to have the chance to provide you with a much better experience in the future.
Guest（家庭旅游） 2025-08-01
That property that I arrived at is not a hotel, it is a private apartment rented under Airbnb. It offers amenities, but it is not true. The common areas, such as the two pools, gym, bar, restaurants, parking lot, etc., etc., were closed (at least for 6 months) due to major repairs being carried out on the property. I left that place a day before my reservation was paid, disgusted and depressed for having paid so much money for that building that is falling, totally deteriorated and unsafe. My recommendation is that ******* NOT rent any more in that property until the rooms, parking, and common areas are repaired and conditioned completely. What a terrible time I had over there !!
酒店回复：
We’re truly sorry to hear about your experience and sincerely apologize for the disappointment and frustration you encountered during your stay. We fully understand how important access to amenities is when choosing accommodations, and we regret that the property did not meet your expectations. While our listings and confirmation emails do specify any known amenity closures to keep guests informed, we realize this doesn’t make up for the disruption or disappointment. We look forward to the chance to host you again in the future for an exceptional experience.
Guest（Business traveler） 2025-06-01
Staying here for work. AC was broken. Took them 3 days to get someone out to come out. They replaced it. Extended our stay and they change the key code after 7 days and we never received the updated code
酒店回复：
Thank you for rating your stay, Franklyn! We hope for the opportunity to provide you with an exceptional experience in the future.
Guest（家庭旅游） 2025-06-01
Still no amenities since the hurricane, no one at the desk except certain times. Our condo door had to be pushed or slammed hard to close because it was warped so bad. When we arrived, had no idea how to get to our room and no one was working.
酒店回复：
Thank you for your feedback, Amanda. We're sincerely sorry to hear that your stay did not fully meet expectations. Please know that the door is being repaired, and we apologize for any disappointment regarding the amenities. We also want to assure you that our team is always available by phone to help with directions, questions, or any concerns during your stay. We hope to have the opportunity to welcome you back in the future with a much-improved experience.
Guest（家庭旅游） 2024-08-01
Bonne emplacement près de restaurant et magasin Le premier condo étais très bien propre et moderne mais la climatisation fonctionne mal j ai été transféré dans un autre condo moins moderne la climatisation étais ok mais le divan vraiment pas confortable et table plut?t vieillot avec seulement deux chaises quand tu est 4 difficile de manger toute en même temps a la table
酒店回复：
Merci pour votre avis, Linda. Nous regrettons profondément les problèmes que vous avez rencontrés, des problèmes de maintenance avec la climatisation qui ont entra?né de manière inattendue la nécessité de déplacer votre réservation, à l'état de la maison dans laquelle vous avez été transféré. Nous n'avons jamais eu l'intention de causer de telles difficultés et frustrations à nos clients ; nous apprécions vos commentaires et les utilisons comme une expérience d'apprentissage afin de pouvoir éviter tout autre problème à l'avenir. Nous espérons avoir l'occasion de vous accueillir à nouveau, à l'avenir, pour un séjour beaucoup plus agréable.

代托纳比奇度假酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-08-01

Guest（情侣） 2025-08-01

Guest（家庭旅游） 2025-08-01

Guest（Business traveler） 2025-06-01

Guest（家庭旅游） 2025-06-01

Guest（家庭旅游） 2024-08-01

客户评价由实住客人提供的真实点评