The Hollywood Roosevelt

Tourism News

Comment

Guest：房间与预期有落差，空调太吵，地段优越。

2024-10-01

Guest：Service was excellent and definitely felt safe throughout. Hotel location extremely convenient as situated along the walk of fame. Cocktails were great. Will stay at Roosevelt Hollywood again if we ever visit LA in future!

2023-02-01

Guest：The location and facilities of the hotel are excellent.

2024-07-01

Guest：The location is right on the walk of fame, but this very is noisy and sketchy- not a good place to base yourself. I did regret staying here and choosing this hotel. The hotel itself is a lovely and historic building- the pool is nice and relaxing and the beds comfy but the bad outweighed the good. I booked 2 rooms for 4 nights each and they both had the same issues: aircon too noisy to keep on during the night, could not open window for air due to noise outside, Toilet kept flushing unless the lever was flicked back into the perfect position, combo bath/shower had too much pressure so bath would fill whilst showering and take very long to drain, phones would not make local phone calls even after several attempts to input the correct codes, TV would turn off during the day whilst watching, BUT at night it would turn on (3 times during the first night). This made me feel very uncomfortable and I mentioned the issues to the front desk after the first night- I asked for the TV to be disconnected from power to avoid night time disturbances. The hotel was aware of the TV issues-these are common occurrences and the hotel was fully booked so we could not move rooms. Their response was to refund the resort fee- I assumed this would be for all 4 nights as we remained in the same rooms. Upon check-out I saw that only 1 night resort fee was removed ($35), and I asked why not all 4. After unnecessary and uncomfortable negation with customers waiting behind me, the hotel manager (who did not come to speak to me face to face) agreed to 3/4 nights resort fee being refunded for both rooms. This was not good enough.

2025-09-01