Dear Ella,Thank you for taking the time to share your feedback following your recent stay. I’m pleased to read that you found the hotel nice overall, however I’m very sorry to hear about the cleanliness of the shower, lack of hot water, and the Wi-Fi connectivity issues you experienced.This is certainly not the standard we aim to deliver, and your comments have been shared with our Housekeeping and Maintenance teams for immediate review and corrective action.We truly value your feedback as it helps us improve, and we hope we may have the opportunity to welcome you back in the future and restore your confidence in us.
Dear David,Thank you for taking the time to share your feedback following your recent stay. I’m delighted to read that you found our team helpful, the Annex quiet, and that you enjoyed the breakfast offering.I’m sorry to hear your room felt like it lacked sufficient central heating. We are currently reviewing heating levels across the property to ensure guest comfort at all times, and your comments have been shared with our Maintenance team for follow-up.We appreciate your feedback and hope to welcome you back again soon.
Thank you for taking the time to share your feedback.We’re delighted to hear that you found our team friendly and professional, and that you enjoyed using the swimming pool and sauna. It’s great to know these facilities were clean and met your expectations.We’re sorry that the jacuzzi was unavailable during your stay and understand how disappointing this must have been, especially if you were looking forward to using it. Your comments have been noted and help us focus on improving the overall experience.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future.
Dear Olive,Thank you very much for your wonderful 10/10 review and for sharing such detailed feedback.We’re delighted to hear that everything from check-in to check-out was excellent and that our team made you feel well looked after. It’s great to know the room suited your needs for your stay, and we’re especially pleased you enjoyed the character of the building, its quieter corners, and the local books — that charm is something we’re very proud of.We hope that next time you visit you’ll have the chance to enjoy our leisure facilities as well.Thank you again for choosing to stay with us, and we look forward to welcoming you back.
Dear Yisselda,Thank you very much for your kind feedback and for rating your stay with us so highly.We’re delighted to hear that you found the hotel lovely and that our team made a positive impression with their friendly and helpful service. Your comments regarding breakfast temperature and format have been noted and shared with the team, as we continually look for ways to improve the guest experience.We’re pleased that there was still plenty of choice available and that the coffee and non-dairy alternatives met your needs.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.
