Thank you for sharing your feedback. We sincerely apologise for the issues you experienced with the room and facilities during your stay. This is certainly not the standard we aim to provide, and your comments have been passed on to our team for immediate attention. We truly value your feedback as it helps us improve, and we hope to have the opportunity to provide you with a much better experience in the future.
Thank you for taking the time to share your feedback. We’re glad to hear you found our team friendly and the room spotlessly clean. We understand the property is older, and we appreciate your comments as they help us manage expectations while continuing to make improvements. We value your review and hope to welcome you again for another convenient stay.
Thank you for your feedback. We're glad you noticed the added cooking equipment and appreciate your previous suggestion. Just to clarify, our reception is open Monday to Friday from 8am to 6pm, and on weekends from 9am to 1pm. We hope this helps for any future stays, and we appreciate you choosing to stay with us.
Thank you for your feedback! We're glad to hear you found our location convenient for your stopover between the airport and the Cairns town centre. We hope to welcome you back again in the future for a longer stay!
Thank you for your feedback. We're glad to hear you appreciated the clean room, convenient location, and useful amenities. We take note of your comments regarding the bed covering and after-hours parking access. Your suggestions are helpful as we continue to improve our guests’ experience. We hope to welcome you again.
Thank you for your feedback and for staying with us.We’re glad to hear you found the room size comfortable and appreciated the convenient location near the hospital. We also appreciate you highlighting the areas that need attention. Your comments regarding the exterior, paths, and gardens have been noted and will be passed on to our maintenance team for review and action.Thank you again for your honest feedback—it helps us improve the guest experience.