客户评价 由实住客人提供的真实点评

酒店回复：

Thank you for your positive feedback. Looking forward to welcoming you again at Sheraton Soma Bay Resort.

酒店回复：

Dear Valued Guest,Thank you very much for sharing your wonderful review on Trip.com.We are delighted to know that you enjoyed the unique environment and consistent style of Sheraton Soma Bay Resort, and that our atmosphere and sense of class left a positive impression on you. Your kind appreciation of our team’s service truly means a lot to us, and we will be sure to share your compliments with the staff.It is also great to hear that you enjoyed the snorkeling at the covered bridge and found our beach to be a perfect place to relax and unwind. Soma Bay’s natural beauty is indeed one of our greatest assets, and we are pleased you were able to fully enjoy it.We look forward to welcoming you back to Sheraton Soma Bay Resort for another memorable and relaxing stay.Warm regards,Management TeamSheraton Soma Bay Resort

酒店回复：

Dear Valued Guest,Thank you very much for sharing your wonderful review on Trip.com.We are delighted to know that you enjoyed the unique environment and consistent style of Sheraton Soma Bay Resort, and that our atmosphere and sense of class left a positive impression on you. Your kind appreciation of our team’s service truly means a lot to us, and we will be sure to share your compliments with the staff.It is also great to hear that you enjoyed the snorkeling at the covered bridge and found our beach to be a perfect place to relax and unwind. Soma Bay’s natural beauty is indeed one of our greatest assets, and we are pleased you were able to fully enjoy it.We look forward to welcoming you back to Sheraton Soma Bay Resort for another memorable and relaxing stay.Warm regards,Management TeamSheraton Soma Bay Resort

酒店回复：

Dear Valued Guest,Thank you very much for sharing your wonderful review on Trip.com.We are delighted to know that you enjoyed the unique environment and consistent style of Sheraton Soma Bay Resort, and that our atmosphere and sense of class left a positive impression on you. Your kind appreciation of our team’s service truly means a lot to us, and we will be sure to share your compliments with the staff.It is also great to hear that you enjoyed the snorkeling at the covered bridge and found our beach to be a perfect place to relax and unwind. Soma Bay’s natural beauty is indeed one of our greatest assets, and we are pleased you were able to fully enjoy it.We look forward to welcoming you back to Sheraton Soma Bay Resort for another memorable and relaxing stay.Warm regards,Management TeamSheraton Soma Bay Resort

酒店回复：

Dear Valued Guest,Thank you for taking the time to share your feedback on Trip.com. We sincerely regret to learn that your stay did not meet your expectations and appreciate the opportunity to address your concerns.Please accept our apologies for the disappointment you experienced with your room allocation upon arrival. This is certainly not the experience we aim to deliver, especially when a specific room category has been reserved. Delays in resolving your request for a room change and the frustration caused are truly regrettable, and your comments have been shared with our Front Office management for immediate review and corrective action.We would like to state clearly that Sheraton Soma Bay Resort is fully committed to treating all guests with fairness, respect, and professionalism, regardless of nationality or loyalty status. Any perception of unequal treatment is taken very seriously, and we will be thoroughly investigating the matter you raised to ensure our standards are consistently upheld.Regarding your Marriott Bonvoy Gold membership, we regret if you felt that your status was not properly recognized. While benefits are subject to availability, our team should always communicate this clearly and courteously.We do appreciate your acknowledgment of our proximity to the snorkeling pier and the quality of our food offerings. At the same time, we are sorry that the room size, facilities, and view did not meet your expectations, and your feedback will be carefully considered as part of our ongoing improvement efforts.Thank you again for your candid comments. We truly value guest feedback as it helps us improve, and we hope you may consider giving us another opportunity in the future to provide you with the level of service and experience you deserve.Warm regards,Management TeamSheraton Soma Bay Resort

酒店回复：

Dear Valued Guest,Thank you for sharing your feedback on Trip.com.We are pleased to know that overall your stay was satisfactory and that you particularly enjoyed the snorkeling experience on the boardwalk, as well as the beauty of the coral reefs—one of Soma Bay’s natural highlights.At the same time, we appreciate your comments regarding the nearby construction area and the limited facilities and dining options within Soma Bay. The destination is designed to offer a peaceful, resort-focused experience, and we continue to work closely with local partners while also enhancing our own on-property dining and recreational offerings to ensure guests have a more complete and enjoyable stay.Your feedback is truly valuable to us and has been shared with the relevant teams as we strive to continuously improve the guest experience.We hope to have the pleasure of welcoming you back to Sheraton Soma Bay Resort in the future.Warm regards,Management TeamSheraton Soma Bay Resort

酒店回复：

Dear Valued Guest,Thank you for taking the time to share your detailed review on Trip.com. We truly appreciate your balanced and thoughtful feedback.We are pleased to know that you enjoyed the beautiful ocean views and the snorkeling experience, which are among Soma Bay’s most distinctive highlights. We also appreciate your observations regarding the location of the resort in relation to the boardwalk and the nearby commercial area, as these insights are very helpful for future guests.At the same time, we sincerely apologize for the inconveniences caused by the ongoing renovation. We understand that the crowded and noisy breakfast area, as well as the delays in room service delivery, did not reflect the level of comfort and efficiency we strive to provide. Please be assured that these matters have been shared with our management and operational teams to improve service flow, especially during high occupancy periods.We are confident that once the renovation is fully completed—particularly in the beachfront villa area—the overall guest experience will be significantly enhanced, offering greater convenience and an even more enjoyable stay.Thank you again for your valuable comments. We hope to have the opportunity to welcome you back to Sheraton Soma Bay Resort in the future and provide you with a smoother and more elevated experience.Warm regards,Management TeamSheraton Soma Bay Resort