瓦萊羅大套房瑞士貝爾酒店-住客評論

Guest（Business traveler） 2025-11-01
The elevator runs so fast. The room is quite big with a dining table, a standard size ref and cooking stove. Few choices for food for the breakfast, but it tastes good. The bathroom has a bathtub, and room is clean and comfortable.
Guest（Family） 2025-11-01
Upon arrival, the security guard assisted us with our luggage, but no one offered further help until we reached the check-in area or when sending us up to our room. The check-in process was smooth, and we went straight to our room. As we walked through the corridor, there was a strange smell, but we chose to ignore it. The room itself was spacious and had everything we needed. However, cleanliness was an issue. There were stains on the bathroom floor, the non-slip mat was not very clean, and there was some dust around the room. We overlooked these at first. When it was time to sleep, the pillows had an unpleasant odor, which made me uncomfortable. They didn’t smell fresh, more like dust. Since it was late and my kids were exhausted, my husband simply covered the pillow with his clean shirt so we could rest. The next morning, I noticed stains on the bed sheets that were clearly not ours. They looked permanent, so I requested housekeeping. The towels also appeared old, no longer white, and while some of the extra towels we requested were acceptable, others were worn out. Parking was limited, with only a few slots available. Staff informed us that if the lot was full, we would need to pay for parking. When we returned to our room later, I was disappointed to find that the bed sheets still had the same stains. Housekeeping had only changed the pillowcases. Overall, the property itself was nice, but cleanliness needs significant improvement. For example, the brown stains in the bathroom should be addressed, the bathroom mat replaced, and the tissue box cleaned, it was black with visible dust and stains. On a positive note, the air-conditioning filter was clean, which I appreciated, as my previous stay elsewhere had been terrible in that regard. I’m not sure if I would stay here again. The only highlight was the staff, who were very accommodating and kind.
Guest（獨自旅游） 2025-11-01
在中央商務區，看到大街上很多人拿著手機邊走邊看，頓時放心不少。酒店周邊好多星巴克，除了房間設施老點，拖鞋在衣柜需要自己找，其他中規中矩。退房以后需要等查房，別的沒啥了。
酒店回復：
Dear pekingwang,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.Your Valero Grand Suites by Swiss-Belhotel
Guest（家庭旅游） 2025-10-01
酒店在市中心，四周環境安全，馬路對面有超商跟炸**，較近的按摩店跟商場要走5～10分鐘，房間隔音安靜，算乾凈，水壓還算大，但水溫中上，無法認真泡熱水享受一下！泳池跟健身房都很棒！
Guest（情侶） 2025-09-01
立地が良く近くにコンビニ、美味しくて評判の良いカフェもあり食べ物に困ることはありませんでした。部屋も非常に清潔感があったので過ごしやすかったです。すぐに近くに三角庭園があったりと都會の中に緑があります。またマニラに行った時は泊まりたいと思います。??
酒店回復：
Dear pleaser1108,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.Your Valero Grand Suites by Swiss-Belhotel
Guest（獨自旅游） 2025-08-01
All the staff were very kind. Although my English is not good, they spoke slowly and clearly, which made me feel comfortable. The pool was also clean, and I was able to enjoy it at a relaxed pace. There was only one disappointing thing. This was not the hotel’s fault, but some people two rooms away were singing karaoke late into the night, which made it noisy when I tried to sleep. I called the front desk, but the problem was not resolved. However, overall it is a wonderful hotel!
酒店回復：
Dear Valued Guest,Thank you very much for taking the time to share your experience with us. We are truly delighted to know that our staff’s kindness and efforts to communicate made you feel comfortable during your stay. It’s also wonderful to hear that you enjoyed our pool and had the chance to relax at your own pace.We sincerely apologize for the disturbance you experienced due to the noise from other guests. While this was beyond our direct control, we regret that the situation was not resolved promptly when you contacted our Front Desk. Please rest assured that we will address this matter with our team to ensure quicker and more effective handling in the future, so all our guests can fully enjoy a peaceful stay.Your overall kind words mean a lot to us, and we are honored that you still consider us a wonderful hotel despite this inconvenience. We look forward to welcoming you back and providing you with an even better experience on your next visit.
Guest（情侶） 2025-08-01
Amazing stay in the Philippines! I had a wonderful experience at this hotel. From the moment I arrived, the staff made me feel welcome with their warm smiles and excellent service. The reception team was always helpful, quick to answer my questions and ready to assist with anything I needed. One of the highlights was the security staff – very professional, attentive, and always making sure guests felt safe. They were not only protective but also super friendly and willing to help with directions or even small favors. The overall customer service was outstanding. Every interaction showed care and dedication, which made my stay even more enjoyable. The atmosphere was cozy, the location convenient, and I felt comfortable at all times. I truly appreciated the effort of the whole team and would definitely recommend this hotel to anyone traveling to the Philippines. I left with great memories and will surely stay here again on my next visit!
酒店回復：
Dear Bevilaqua,Thank you for taking the time to share your feedback regarding your recent stay with us. We are thrilled to hear that you found our location to be a much better option. Our proximity to the malls and convenience stores in nearby cities in Makati are indeed some of the key features that we take pride in.It warms our hearts to learn that our staff's hospitality left a lasting impression on you. Providing exceptional service and ensuring our guests' comfort is at the core of our mission. Your kind words serve as motivation for us to continually deliver the highest level of service.We value your feedback and are honored to have been a part of your travel experience. If you have any further suggestions or comments, please feel free to reach out to us. We look forward to welcoming you back in the future and providing you with another outstanding stay.Your Valero Grand Suites by Swiss-Belhotel
Guest（家庭旅游） 2025-07-01
Merci beaucoup pour l’accueil et la qualité de cet h?tel. La chambre est grande, spacieuse avec un coin cuisine et une grande salle de bain avec baignoire. Bien entendu serviette et ustensiles pour toilettes nous attendent avec bouteilles d’eau. Tv avec nombreuses cha?nes dont international francophone. Une magnifique vue des étages supérieurs et cette piscine sur le toit a comblée ma fille et m’a invité à faire de l’exercice dans la salle de sport. Merci encore
酒店回復：
Dear Kheir-Eddine,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!We appreciate the high rating that you have given us. At Valero Grand Suites by Swiss-Belhotel, we always strive to deliver five-star service to our valued guests. Thank you for the wonderful feedback.We look forward to having you as our guest again. Your Valero Grand Suites by Swiss-Belhotel
Guest（獨自旅游） 2025-07-01
現地の空港でお友達と合流してこちらのホテルへ1泊宿泊フロントマンは優しく日本語少し出來るスタッフもいらっしゃいました。片言の英語と日本語でも笑顏で対応してくれます…お部屋は長期ステイも出來そうな簡易キッチン付き…飛行船の都合で2泊したので一泊分の朝食を無駄にしちゃいましたがこのランクのホテルに一泊8千円代で泊まれるなんて！めっちゃ贅沢な気分でした。部屋の寫真撮るの忘れてハサミをフロントで借りた畫像しかないのがミス…でも海外のホテルでハサミ貸して貰えるなんて思わず神か！と思いました。朝食は前日にレストランで食べた現地の有名なお肉料理もありましたが軽めのパンにサラダでサンドイッチにしました。朝食會場のスタッフも笑顏でとても親切でした。心配していた治安もこの周辺は大丈夫そうでした。
酒店回復：
Dear Kiyo21,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.Your Valero Grand Suites by Swiss-Belhotel
Guest（商務旅客） 2025-07-01
Pros: We booked the Premiere Twin Room and it was so spacious and nice. The beds are too cozy and comfortable too. Complete with towels, brush and blower. Close to the city corporate center. A lot of restaurants near the area. Cons: The breakfast buffet has limited choices and not worth the price. There is also no or limited parking since it is in front of a busy street.? But overall, we had a nice stay.
酒店回復：
Dear Valued Guest,Thank you for staying at Valero Grand Suites by Swiss-Belhotel!It was a pleasure being of service to you and your feedback is highly appreciated. We apologize for not being able to meet your expectations as far as the food service is concerned. Please be assured that we are continuously working with Giardino Trattoria to provide better dining experiences for our guests.We look forward to welcoming you again soon, under better circumstances.Your Valero Grand Suites by Swiss-Belhotel

瓦萊羅大套房瑞士貝爾酒店

客戶評價 由實住客人提供的真實點評

Guest（Business traveler） 2025-11-01

Guest（Family） 2025-11-01

Guest（獨自旅游） 2025-11-01

Guest（家庭旅游） 2025-10-01

Guest（情侶） 2025-09-01

Guest（獨自旅游） 2025-08-01

Guest（情侶） 2025-08-01

Guest（家庭旅游） 2025-07-01

Guest（獨自旅游） 2025-07-01

Guest（商務旅客） 2025-07-01

客戶評價由實住客人提供的真實點評