瓦莱罗大套房瑞士贝尔酒店-住客评论

Guest（Couple） 2025-12-01
Quite nice and a good location, but the service is really great thank you again
Guest（Family） 2025-12-01
For Christmas and New Year 2025, Valero Grand Suites offered a very good holiday stay — comfortable and homey, with great staff service and a prime Makati location that made it easy to enjoy festive dining, shopping, and countdown celebrations nearby.
酒店回复：
Thank you for your fantastic review and perfect scores! We’re delighted to hear that you enjoyed a comfortable and homey stay during Christmas and New Year, and that our staff and prime Makati location enhanced your holiday experience. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.
Guest（Solo traveler） 2025-12-01
Perfect location for Poblacion or Glorietta Malls! The staff were super friendly and helpful. I was surprised how the room is like a regular studio apartment with kitchen area (microwave, induction stove and stuff) but is actually a full fledged hotel.
Guest（Family） 2025-12-01
Excellent accommodation for families especially during events. Staff were friendly and the rooms are great. We'll definitely go back!
Guest（商务旅客） 2025-12-01
第二次入住，已经是我们公司的指定住宿了。整体服务非常好，环境衞生也好，室内空间足够，设施也非常齐全。
Guest（Business traveler） 2025-11-01
Rooms are not really clean. The cleaners do not wash your dishes they do not have dishwashing liquid with them. They just wash it with water. Very unhygienic.
Guest（Business traveler） 2025-11-01
The elevator runs so fast. The room is quite big with a dining table, a standard size ref and cooking stove. Few choices for food for the breakfast, but it tastes good. The bathroom has a bathtub, and room is clean and comfortable.
Guest（Family） 2025-11-01
Upon arrival, the security guard assisted us with our luggage, but no one offered further help until we reached the check-in area or when sending us up to our room. The check-in process was smooth, and we went straight to our room. As we walked through the corridor, there was a strange smell, but we chose to ignore it. The room itself was spacious and had everything we needed. However, cleanliness was an issue. There were stains on the bathroom floor, the non-slip mat was not very clean, and there was some dust around the room. We overlooked these at first. When it was time to sleep, the pillows had an unpleasant odor, which made me uncomfortable. They didn’t smell fresh, more like dust. Since it was late and my kids were exhausted, my husband simply covered the pillow with his clean shirt so we could rest. The next morning, I noticed stains on the bed sheets that were clearly not ours. They looked permanent, so I requested housekeeping. The towels also appeared old, no longer white, and while some of the extra towels we requested were acceptable, others were worn out. Parking was limited, with only a few slots available. Staff informed us that if the lot was full, we would need to pay for parking. When we returned to our room later, I was disappointed to find that the bed sheets still had the same stains. Housekeeping had only changed the pillowcases. Overall, the property itself was nice, but cleanliness needs significant improvement. For example, the brown stains in the bathroom should be addressed, the bathroom mat replaced, and the tissue box cleaned, it was black with visible dust and stains. On a positive note, the air-conditioning filter was clean, which I appreciated, as my previous stay elsewhere had been terrible in that regard. I’m not sure if I would stay here again. The only highlight was the staff, who were very accommodating and kind.
Guest（独自旅游） 2025-11-01
在中央商务区，看到大街上很多人拿着手机边走边看，顿时放心不少。酒店周边好多星巴克，除了房间设施老点，拖鞋在衣柜需要自己找，其他中规中矩。退房以后需要等查房，别的没啥了。
酒店回复：
Dear pekingwang,We extend our sincere gratitude for selecting our hotel as your accommodation of choice and for dedicating your valuable time to completing our guest questionnaire. Serving you has been an absolute pleasure, and we greatly value your feedback.Our team is committed to surpassing expectations and delivering service with utmost dedication and professionalism. We are delighted to know that we achieved our goal of ensuring your stay was enjoyable.We eagerly anticipate the opportunity to welcome you back in the future, under improved circumstances.Your Valero Grand Suites by Swiss-Belhotel
Guest（家庭旅游） 2025-10-01
酒店在市中心，四周环境安全，马路对面有超商跟炸**，较近的按摩店跟商场要走5～10分钟，房间隔音安静，算乾净，水压还算大，但水温中上，无法认真泡热水享受一下！泳池跟健身房都很棒！

瓦莱罗大套房瑞士贝尔酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-12-01

Guest（Family） 2025-12-01

Guest（Solo traveler） 2025-12-01

Guest（Family） 2025-12-01

Guest（商务旅客） 2025-12-01

Guest（Business traveler） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（Family） 2025-11-01

Guest（独自旅游） 2025-11-01

Guest（家庭旅游） 2025-10-01

客户评价由实住客人提供的真实点评