Dear Guest,thank you so much for your review and for appreciating the courtesy and helpfulness of the staff. Moreover, it is important for us to underline that we do not adverstise ourselves as a hotel but as a residence. So, we have a limited opening hour of the reception that is showed everywhere and that we also comminucate as we receive a reservation. As regards the location, we are out of the city centre but close to the tram which arrives till the train station in the city centre The tram cannot arrive close to the main places like the Duomo because the city centre of Florence represents an invaluable artistic and cultural heritage that cannot be defaced and altered by a tram. We are sure you understand, and we are confident that next time you will be able to choose accommodation that better suits your needs.Kind regards,Marilena
