贝拉岛海滩度假村及水疗中心-佛罗里达礁岛羣-住客评论

Guest（其他） 2025-11-01
Beautiful resort. Such warm touch being greeted with champagne and a reusable water bottle. The room was very spacious and decorative beautifully. The Molton Brown products in the bayhrooom were top of the line and the view from our balcony was incredible
酒店回复：
Hi! Thank you so much for sharing your experience! We’re thrilled to know you had such a pleasant stay and appreciated the details that made it special. We truly value your kind words and hope to have the pleasure of welcoming you back again soon.
Guest（家庭旅游） 2025-11-01
Overall the resort is amazing, from the cleanliness , service, the 5 pools. The sunsets were amazing from the beach bar. The burger bar in the main pool was very good. The main restaurant Mahina was mediocre at best. The Market place had very good coffee , breakfast items , delicious gelato and plenty of items to buy. The marina next to the market place has plenty of fishing boats from two conch charters. There is a beach area right by the main pool which is very nice. I definitely would recommend Isla Bella. It is a little pricey but amazing!
酒店回复：
Hi! Thank you for sharing your experience and for including those wonderful photos, we’re so glad to see you enjoyed your time with us. We’re happy to hear that many parts of the resort made a positive impression. We also appreciate your feedback regarding your dining experience at Mahina, and we’ll be sure to share it with our F&B team. We’re grateful for your recommendation and would love to welcome you back again soon.
Guest（其他） 2025-10-01
This is a staycation for my husband and we live in Key west and love going to Isla Bella Beach Resort very safe, clean, all the staff are very efficient and pleasant especially Tosharia very pleasant helpful and friendly. We will always return
酒店回复：
Hi Rena! Thank you so much for your lovely review! We’re delighted to hear you enjoyed another wonderful staycation with us and truly appreciate your kind words about our team, especially Tosharia. We look forward to welcoming you and your husband back to Isla Bella again soon!
Guest（其他） 2025-10-01
The food service was terrible: we were a party of 10 at the restaurant for breakfast, came at opening 8 AM, and our meal arrived 1 hour and 10 minutes later and 4 of the dishes were inaccurate. Many other tables were served before us Pool side it took 45 minutes to get 4 sandwiches The rooms should have coffee mugs and wine glasses, no paper dixie cups.
酒店回复：
Hi!Thank you for sharing your feedback. We’re glad you chose to stay with us and enjoyed the property overall. We’re sorry your dining and in-room experience did not meet expectations; your comments have been shared with the appropriate teams for improvement. We hope to have the opportunity to welcome you back for a more seamless and enjoyable stay!
Guest（情侣） 2025-09-01
This was a dream. We were really not expecting much and walked into a little slice of heaven. The grounds are stunning, with ocean views all around and beautifully kept. Staff was welcoming and accommodating at every moment. Rooms were bright and spacious, and the dining experience a hit. We can’t wait to return.
酒店回复：
On behalf of all our team members, thank you for choosing Isla Bella Beach Resort. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.
Guest（与好友旅游） 2025-09-01
The property was beautiful but service left a bit to be desired. Pools were locked in the middle of the afternoon, beverages prices were beyond unreasonable and although we booked two rooms months in advance, the two rooms could not have been further apart. To make matters worse, the door battery failed in the middle of a heavy rain leaving us cold and soaked until maintenance arrived (about a half hour). Loved the rooms and property, but not sure we’d stay there again.
酒店回复：
Hello Timothy, Thank you for sharing your detailed feedback. While we’re delighted to know you loved the rooms and the beauty of the property, we’re truly sorry to hear about the challenges you experienced during your stay. Please know your comments have been shared with our team as we continue working to improve the guest experience. We do hope you might consider giving us another opportunity to provide a stay that better reflects our standards.
Guest（其他） 2025-09-01
This was my 2nd year in a row that I've stayed at Isla Bella Beach Resort. LOVE this place! Only a couple things... I choose the Adult Pool because you offer this choice, however the music never worked and the fountains never worked. I brought the music to your attention multiple times. It was mentioned that it had been fixed and it was not. The fountains weren't able to be fixed until after my stay. We are paying a lot of money to stay there and expect everything to be in working condition. Also, one day lying by the pool a waitress asked if I needed a drink. I said just a glass of ice please. She never came back with my order, but she came back with everyone else's order. I feel that she thought my order wasn't worth her time because she probably thought that she wasn't going to get tipped. Other than that, I TOTALLY enjoyed my stay. I'll be back again!
酒店回复：
Hi Jennifer!Thank you for coming back to stay with us again! We’re so glad you love Isla Bella, and we truly appreciate your feedback about the pool features and service. We’ll be sharing your comments with our team to improve. We can’t wait to welcome you back for another wonderful stay!

贝拉岛海滩度假村及水疗中心-佛罗里达礁岛羣

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-11-01

Guest（家庭旅游） 2025-11-01

Guest（其他） 2025-10-01

Guest（其他） 2025-10-01

Guest（情侣） 2025-09-01

Guest（与好友旅游） 2025-09-01

Guest（其他） 2025-09-01

客户评价由实住客人提供的真实点评