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Estimada Maria Belen M, Muchas gracias por compartir su experiencia. Nos complace saber que pasó unos excelentes días de playa y que su estancia en Marbella Club fue tan placentera. Aunque el agua del mar pueda resultar algo fría en diciembre, nos alegra saber que aun así pudo disfrutar plenamente la experiencia, y que el servicio atento y de calidad ofrecido por nuestro equipo estuvo a la altura de sus expectativas. Saber que volvería sin dudarlo es, sin duda, uno de los mayores reconocimientos que podemos recibir. Esperamos tener el placer de recibirle nuevamente muy pronto y seguir ofreciéndole una experiencia inolvidable en la Costa del Sol. ?Gracias por su confianza! Reciba un cordial saludo, Eduardo Seisdedos Area Hotel Manager
Dear parkcitygal, Thank you very much for taking the time to share your detailed feedback following your recent stay with us at the Marbella Club Hotel. It is a pleasure to read that you enjoyed so many aspects of your visit, from our warm and attentive service to the beautiful surroundings, the breakfast buffet, and your dining experiences at The Patio. At the same time, I would like to thank you for highlighting the areas where we can improve, particularly regarding our housekeeping service. Please accept my apologies for the inconsistencies you experienced, including the room not being fully prepared upon arrival and the delay in delivering the additional waters you requested. We hope to have the opportunity to welcome you back in the future and to provide you with an experience that fully reflects the level of excellence we aim to achieve. With kind regards, Eduardo Seisdedos Area General Manager
Dear Robert A, I appreciate you taking the time to provide feedback on your recent stay at Marbella Club. We are happy to hear that you enjoyed the comfort of your room, the privacy of the garden, and the beauty of our grounds. I agree that there is something special about a stroll through Marbella’s old town to truly get to know the pure Marbella. We look forward to welcoming you back soon for another experience at Marbella Club Hotel. Warm regards, Eduardo Seisdedos Area Hotel Manager
Dear WayneWardSpain, Thank you very much for your kind feedback. I am pleased to hear you enjoyed the gardens, as well as the wine! Your comment about our hospitality being “12 out of 10” means a lot to us. Offering genuine care to our guests is always our priority. We look forward to welcoming you again. Kind regards, Eduardo Seiddedos Area General Manager
Dear DoughertySean, Thank you for taking the time to share your feedback about your recent four-night stay with us. I am so pleased to know that your visit was an enjoyable one and that you felt well looked after throughout your time with us. It is always rewarding to hear that our guests appreciate the atmosphere and attention to detail we strive to create. I appreciate your comments regarding the restaurant and spa pricing. While we regret that you did not have the opportunity to experience these outlets during your visit, please know that we value your perspective and will take it into consideration. We are committed to offering high-quality products and services, and this is reflected in our pricing. Nonetheless, we understand that perceptions of value can vary, and we always strive to ensure our guests feel their experience is worthwhile. I truly hope we will have the opportunity to welcome you back for another relaxing stay in the near future. Warm regards, Eduardo Seisdedos Area Hotel Manager