普耶布洛波尼托蒙特克里斯托全包式奢华别墅酒店-住客评论

Guest（家庭旅游） 2025-03-01
I love everything, food, staff, I LOVE MEXICO! ???? ??
Guest（情侣） 2024-12-01
Perfect location and relaxing quiet. The service was outstanding by the staff, and the food was great.
酒店回复：
Dear Shamina, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations. We hope to have the opportunity of hosting you again!Kind regards,
Guest（家庭旅游） 2024-08-01
I’ve stayed here several times but this time the unit needed some upkeep. The water fountain to our unit was broken it was missing the upper portion so it looked terrible walking into our unit. Dining service to look a long time. Transportation inside the resort also took a very long time.
酒店回复：
Dear Jessica, Thank you very much for taking your time to share your review with the community. We would like to extend my sincere apologies for the inconveniences you had during your stay. We do want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. We are looking forward to having you as our guests again and will make every effort to exceed your expectations.Best regards,
Guest（家庭旅游） 2024-07-01
We stayed for girls trip 6/20-6/24. We used to love staying at Monte Cristo yearly until this year. We had a terrible experience. Our villa was supposed to be ocean view which it was not. Our Villa faced all dead bushes with no landscaping. We found cockroaches in the master bedroom and by the front door. Lower bedroom had no hot water. We had no phone service the day before we were leaving. We addressed all these concerns when we arrived to Alejandro Guzman, the guest service experience manager. Several times I asked for a supervisor or general manager and was told each time that there was no one on site. I sent two emails since we have arrived home to Alejandro and he has never once replied. Needless to say this will be the last time we ever stay at this Pueblo Bonito Monte Cristo. We asked for a different room or a credit and was told they only had one other room open, on the 3rd day of our trip that was no better. I reached out over a month before we arrived to see if we could get the same villa we had in the past, there was no response to that. I have sent so many friends/family to this place in the past Would like this email to be escalated to someone who cares. Cheryl Sommer
酒店回复：
Dear Monique, First of all, we would like to thank you for having chosen Montecristo Estates Luxury Villas to spend your vacation. It was a real pleasure to be your hosts at your home away from home. We have received your comments regarding some inconvenience that you encountered during you stay with us. We feel very sorry to read the inconvenience you experienced; please rest assure that copy of your comments will be sent to the main head departments involved in order to correct the weak areas you kindly mention. We always aim to offer an incredible experience to all our guests and I'm truly sorry that you felt we were not accommodating to your needs. We are looking forward to having you as our guest again and make every effort to exceed your expectations.Sincerely,
Guest（家庭旅游） 2024-07-01
We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the villa! There is nothing to dislike at this resort, I would say the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Overall, it’s a 10/10 book and enjoy, we sure did!
Guest（家庭旅游） 2024-07-01
We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the Villa! There is nothing to dislike at this resort, but the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour. Over all it’s a 10/10, book and enjoy, we sure did!
Guest（家庭旅游） 2024-06-01
This resort is next level. I don't know why anyone would stay anywhere else in Cabo, honestly.
酒店回复：
Dear John,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
Guest（与好友旅游） 2024-06-01
The service was horrible!!!! No customer service what’s so ever at the Monte Cristo!!!!! Horrible!! Rude and dismissive!! They lie about restaurant closing times and pretty much everything else!! Have been to this resort 3 times before and it was really disappointing the way the service has declined!! Probably will not return again. Many options in Cabo!!

普耶布洛波尼托蒙特克里斯托全包式奢华别墅酒店

客户评价 由实住客人提供的真实点评

Guest（家庭旅游） 2025-03-01

Guest（情侣） 2024-12-01

Guest（家庭旅游） 2024-08-01

Guest（家庭旅游） 2024-07-01

Guest（家庭旅游） 2024-07-01

Guest（家庭旅游） 2024-07-01

Guest（家庭旅游） 2024-06-01

Guest（与好友旅游） 2024-06-01

客户评价由实住客人提供的真实点评