維克別墅 - 精品酒店 - 僅限成人入住-住客評論

Guest（Other） 2025-11-01
I was welcomed with a glass of cava at check in and after paperwork wss completed, shown to my room upstairs. The room was well appointed with a bottle of chilled cava in the ice bucket and a basjet of fresh fruit items. The doors opened up to the large balcony overlooking the pool area and sea beyond. The bathroom was well stocked with separate toilet with bidet. The room was cleaned during the day with a turn down service at night. The inclusive breakfast had hot items cooked to order as well as fresh fruit, meats and Canarian cheeses as well as bread, fresh pastries, yogurts and cereals served with freshly squeezed orange juice and hot drinks. The food was excellent and all staff were warm and friendly. Lovely walk from the Villa along the coastline to Arrecife or Playa Honda.
Guest（Couple） 2025-11-01
Excellent hotel , from arriving to leaving we were looked after perfectly, the pool area was amazing , the breakfast was the best I have experienced in a long time , the dinner was great , the location was good , 30 minute walk into Arrecife , 25 min walk to Playa Yamaha where it had a nice beach and little restaurants , would definitely go back , thank you Villa Vik ??
酒店回復：
Dear Paul, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind words and are here to ensure every stay is as enjoyable as this one. We are already looking forward to welcome you back to give you another enjoyable and relaxing experience. Kindest regards,
Guest（情侶） 2025-11-01
Tolles kleines Hotel mit wenigen Zimmern und sehr freundlichen und hilfsbereiten Personal! Ein Mietwagen sollte jedoch vorhanden sein weil das Hotel etwas abgelegen ist. Frühstück sehr gut, ein kleines Buffet und die M?glichkeit sich etwas warmes von der Küche zu richten lassen. Hier bleiben keine Wünsche offen, der Küchenchef ist sehr bemüht. Abendessen ist auch sehr lecker, der Küchenchef ist stets bemüht auch mal Speisen zu kochen die nicht auf der Karte stehen wenn man Lust darauf hat. Auch für Menschen mit Unvertr?glichkeiten ist der Chefkoch motiviert etwas zu zaubern. Wir haben in den 8 Tagen drei Mal im Hotel gegessen und wurden nie entt?uscht. Alles in allem eine klare Empfehlung an Personen die keine Lust auf Massentourismus haben und lieber in einer kleinen ruhigen Umgebung ihren Urlaub verbringen.
酒店回復：
Sehr geehrter Gast, Vielen Dank für Ihre freundlichen Worte. Wir freuen uns sehr, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Es freut uns, dass unsere Leistungen Ihren Erwartungen entsprochen haben. Ihre Zufriedenheit ist uns sehr wichtig. Wir freuen uns darauf, Sie bei Ihrem n?chsten Besuch wieder bei uns begrü?en zu dürfen. Mit freundlichen Grü?en
Guest（情侶） 2025-09-01
Een 5 sterren ervaring! Super fijne medewerkers, schoon, grote kamer, goede ligging, heerlijk rustig en lekker eten. Kan niet beter. We hebben genoten. Dank jullie wel!
酒店回復：
Dear customer, Our team is thrilled to hear your feedback. We always strive to provide excellent service, and it’s rewarding to know that we succeeded during your stay. It was our pleasure to have you as our guest. We appreciate your kind words and are here to ensure every stay is as enjoyable as this one We are already looking forward to welcome you back to give you another enjoyable and relaxing experience. Kindest regards,
Guest（情侶） 2025-09-01
Séjour incroyable. Un grand merci à tout le personnel de l h?tel qui a rendu nos vacances inoubliable. Merci au chef cuisiner qui nous a régalé grace à ses plats savoureux, un délice de mélange de saveurs et de textures qui provoque un orgasme culinaire sans oublier ses sauces, l assaisonnement est juste parfait. Il est aux petits soins pour chaques clients, très simpatique et parle au moins 4 langues ce qui est très appréciable. On ressent la passion et les efforts qu il fournit pour nous rendre heureux dans chacun de ses plats, du petit déjeuner au d?ner, et nous l en remercions énormément. Ensuite, merci aux trois ma?tres d h?tel qui nous on très bien re?us et sont aux petits soins pour nous, toujours disponible toujours le sourire c est très appréciable. Les cocktails sont très bien réalisés ( n hésitez pas à demander le mojito maracuja à la maitre d h?tel qui le reussi particulièrement bien ;). Puis merci aux femmes de chambres qui ont toujours le sourire et sont très discretes et professionnelles également. Notre chambre a été très propre pendant tout notre séjour. Tout est nettoyé et remplacé deux fois par jour en un temps record, incroyable. Et merci également aux agents d entretien qui sont très présents pour le moindre petit problème que l on peut avoir qui prennent extrêmement bien soin des installations de l h?tel, intérieur comme extérieur ce qui rend le lieu encore plus somptueux que sur les photos. En résumé, nous avons passé 10 jours magique grace à tout le personnel et nous reviendrons rapidement sur cette merveilleuse ?le où il fait bon vivre. Un grand merci de la part de la chambre 206 :)
酒店回復：
Cher client, Merci beaucoup pour vos aimables paroles. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous. Nous sommes ravis de savoir que nos services ont répondu à vos attentes. Votre satisfaction est notre priorité absolue. Nous transmettrons vos commentaires à notre équipe?; elle vous en sera très reconnaissante. Nous espérons vous accueillir à nouveau lors de votre prochaine visite.
Guest（Couple） 2025-02-01
Lovely spacious room in lovely relaxed hotel. Extremely friendly and engaging staff. Only suggestion is that they could do with tea or coffee making facilities in the room.
Guest（Couple） 2025-02-01
Lovely hotel a real gem away from the crowds, in reality you need a taxi to get anywhere. Pool area and rooms are really nice and clean. (I like clean ) The bed in our room was lumpy with bits sticking in my back all night but other than that lovely . Food is good dinner choice limited but lovely. One negative was the staffing ! The staff are fantastic however there aren’t many (one) he is bar man - waiter and front desk . During the day we would have to hunt around to find someone to get a drink and normally wait 30mins if he was busy seeing to someone else
酒店回復：
Dear Moo, We are so pleased to hear you enjoyed your stay. Thank you also for your suggestions about the issues we should improve, we do appreciate your feedback since the daily and continuous improvement of our products and services are highly important to us. We hope to see you again soon. Thank you for being a valued guest. Kind regards, Lorea Santos – Sales Manager
Guest（Couple） 2025-02-01
Lovely hotel in quiet location, but as mentioned by other reviews the lack of service really lets this hotel down. How management can expect one member of staff to take breakfast order, make the tea and coffee, squeeze the orange juice, deal with check ins and check outs and any other guest enquiries in a full hotel with all 14 plus tables is ridiculous. We have only had one relaxing and enjoyable breakfast since being here. I can’t fault the staff, they are friendly, polite and accommodating. There is no one to speak to, hence having to write this review. If there are difficulties in obtaining staff, I think it entirely reasonable that the hotel should not be fully booked or perhaps kitchen staff could do more when breakfast is at its busiest.
酒店回復：
Dear, Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed the hotel’s quiet location and that you found our staff to be friendly, polite, and accommodating. We sincerely regret that the level of service did not meet your expectations. We understand how important a smooth and relaxing breakfast experience is, and we appreciate your observations regarding staffing levels. Please know that we take your concerns seriously and will review our operations to ensure that our team is better supported, allowing us to provide the high-quality service our guests deserve. Your feedback is truly valuable, and we apologize for any frustration you experienced. We hope to have the opportunity to welcome you again in the future and provide a more seamless and enjoyable stay. Kind regards, Lorea Santos – Sales Manager
Guest（Couple） 2025-02-01
The Hotel Villa Vic, Arrecife, lanzarote is a small boutique hotel with about 14 rooms. We were half board and took lunch on 5 of the 6 days there. It is very well appointed and delightfully presented. It is dramatically understaffed and our stay was marked by moments of chaos and high farce with the guests helping to clear up and sort things our for themselves. Janet, my wife has a lactose intolerance. The menu is restricted and she found dinner on the first night difficult. Next morning we asked Abdul, the sole member of staff if her intolerance could be accommodated, he said yes and would inform the chef, he didn't and dinner that night and subsequent nights was a matter of giving her a meal with the lactose component extracted. Very few people were eating at night so a different sauce for her should have not been a problem. Wednesday and Thursday breakfasts were utterly chaotic, the young lady could not cope on her own with greeting new arrivals, waiting on tables, cleaning up, coffee, and forgetting peoples' orders. On Thursday we started breakfast at 8.45 am and at 10.30 Janet was told the coffee machine had broken - I had given up as had a zoom call. In a nutshell, this place is somewhere between the white lotus and faulty towers. Clearly, one person could not cope with the differing demands of so many guests. I have to say that I could add other points to this but the above serves to give a good picture.
酒店回復：
Dear Nick, Thank you for taking the time to share your detailed feedback about your stay at Hotel Villa Vik. We truly appreciate your comments and are sorry to hear that certain aspects of your experience did not meet expectations. We are delighted that you found our boutique hotel well-appointed and charming. However, we sincerely regret any inconvenience caused by staffing challenges and the service inconsistencies you encountered. Your feedback regarding breakfast service and dietary accommodations has been noted, and we will be reviewing these concerns to improve our guest experience. We strive to offer attentive and personalized service, and we apologize if we fell short during your stay. Your comments will be shared with our team to ensure better communication and efficiency moving forward. We genuinely appreciate your patience and understanding. We hope to have the opportunity to welcome you back in the future, offering you a more seamless and enjoyable experience. Kind Regards, Lorea Santos – Sales Manager
Guest（Other） 2025-02-01
Possibly the most relax, peaceful and quiet holiday I've ever experienced. The hotel is a hidden gem, 15 mins walk along the seafront to Arrecife and approx 25-30 mins to Playa Honda. Nothing else around, no shops, bars, nothing. Just a service station to buy water, crisps, chocolate and ice cream. Water in the rooms would have been appreciated as there's a sign saying not to drink the tap water. Villa Vik was charming, like being in a friend's villa and it's in a residential area, not a resort. It's stylish inside, rooms are big, breakfast was absolutely spot on. Clean and welcoming with friendly staff (when they appeared, service was a little erratic but this wouldn't put me off coming here again). We are out each night in Arrecife or Playa Honda where there are lovely, genuinely Spanish bars and tapas cafes both on and away from the seafront. You can have dinner at the hotel but we chose not to as we like exploring. The bus stop is just 2 mins walk away too. There wasn't a kettle etc in the room but we asked for one on our first night and it arrived straight away. There's a Spar supermarket in Playa Honda and a HiperDino supermarket in Deiland shopping centre there too, where you can buy teabags and milk etc. Really loved this hotel, and hopefully will return one day.
酒店回復：
Dear Glenda, Thank you for sharing your experience with us! We are delighted to hear that you had such a relaxing and peaceful holiday and that you enjoyed the charm and atmosphere of Villa Vik. It’s wonderful to know that you appreciated the stylish interiors, spacious rooms, and delicious breakfast, as well as the warm hospitality of our staff. We also appreciate your constructive feedback regarding the availability of water in the rooms and the occasional erratic service. Your comments are valuable to us, and we will take them into consideration to enhance our guests' experience. It’s great to hear that you enjoyed exploring Arrecife and Playa Honda and found the local Spanish bars and tapas cafes to your liking. We are pleased that our location suited your needs, and we’re happy to hear that our team promptly provided you with a kettle when requested. We truly appreciate your kind words and are thrilled that you would consider returning in the future. We would love to welcome you back for another relaxing stay! Kind Regards, Lorea Santos – Sales Manager

維克別墅 - 精品酒店 - 僅限成人入住

客戶評價 由實住客人提供的真實點評

Guest（Other） 2025-11-01

Guest（Couple） 2025-11-01

Guest（情侶） 2025-11-01

Guest（情侶） 2025-09-01

Guest（情侶） 2025-09-01

Guest（Couple） 2025-02-01

Guest（Couple） 2025-02-01

Guest（Couple） 2025-02-01

Guest（Couple） 2025-02-01

Guest（Other） 2025-02-01

客戶評價由實住客人提供的真實點評