杜罗海滩酒店-住客评论

Guest（Other） 2025-05-01
The grounds and the location are great. The service and the breakfast are atrocious. It appears that the kitchen basically is trying avoid serving breakfast. The choice is the poorest I've seen anywhere in Brazil and I've stayed in places that are way cheaper that offer a lot more. When they run out of something at breakfast (juice, eggs etc), they don't refill even if some guests are still to come. That leads to a race between guests and the early bird gets the worm while others are to eat whatever is leftover. The waiters are nice but the kitchen is downright passive aggressive. I asked for two fried eggs and it i had to ask three times and waited 45 minutes ( this is not an exaggeration). The waiter was apologetic and he went back to the kitchen numerous times but the lady in there seemed to ignore him. This is a small hotel with very few guests and it took her 45 minutes to get me some eggs? Not acceptable. The deluxe room is fine but pretty sparse with poor pillows and a bad shower. Completely fine in a cheap Pousada, not ok in one of the top hotels in this town. Next time, I will stay at the other places that are essentially the same, but are priced accordingly.
Guest（情侣） 2025-04-01
A hospedagem foi muito boa! Atendimento de alta qualidade, Sr. átila sempre atencioso, com uma equipe de atendimento muito prestativa: Jonathan, Jéssica, Janaína, Lara, Jonas, Jo?o Victor, Letícia. Comida de altíssima qualidade e ambiente sempre limpo e organizado.
酒店回复：
Olá Diego! Ficamos extremamente felizes em saber que sua experiência conosco foi t?o positiva! Muito obrigado por dedicar um tempo para compartilhar esses elogios t?o especiais. é uma grande satisfa??o saber que o atendimento da nossa equipe contribuiu para tornar sua estadia ainda mais agradável. Temos muito orgulho do nosso time e é gratificante ver esse reconhecimento! Também agradecemos pelos elogios à nossa gastronomia e ao cuidado com a limpeza e organiza??o. Trabalhamos todos os dias com muito carinho para oferecer o melhor aos nossos hóspedes. Esperamos revê-lo em breve para mais momentos especiais!
Guest（商务旅客） 2025-01-01
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Guest（Couple） 2024-11-01
Great location with good food. Rooms are very clean, AC works well nice beds and shower. Rooms could be updated. The location was great. The beach is beautiful. I’m not sure what else to say but I need to use up 200 characters before though let me finish this review. The town has great restaurants bars street food cocktails transportation system is good.
酒店回复：
Dear George, Thank you for your detailed review! We're delighted that you enjoyed our location, clean rooms, comfortable beds, and beach views. It’s wonderful to hear you appreciated the local dining and amenities in town as well. We’ve noted your feedback about updating the rooms and appreciate your input—it helps us continuously improve. We hope to welcome you back for another enjoyable stay soon!
Guest（Traveling with friends） 2024-11-01
The pool area is not accessible due to a few people who put there stuff on ALL beds and couches. It’s supported by the hotel stuff, who tell you to leave the place… even if there is no one around. Just towels for reservation. Terrible. We never experienced a show like this.
酒店回复：
Hello, thank you for sharing your experience. We are sorry to hear about the situation you described, but we were not aware of these events. We appreciate you bringing this to our attention, and we will investigate the matter to ensure that situations like this do not happen again. Your feedback is very important to us. Thank you for helping us improve our service.
Guest（Traveling with friends） 2024-10-01
"Had a fantastic stay at this hotel! The breakfast was included and absolutely delicious, offering a great variety. The staff were incredibly friendly and helpful, making the experience even better. Great value for the quality provided – highly recommend it!"
酒店回复：
Dear Gabriel, Thank you so much for your wonderful review! We're thrilled to hear you had such a fantastic stay with us and enjoyed our breakfast selection. Our team takes pride in providing friendly and helpful service, and it’s great to know it made your experience even better. We truly appreciate your recommendation and hope to welcome you back to Duro Beach Cumbuco soon for another memorable stay!
Guest（Solo traveler） 2024-09-01
Duro Beach is the perfect place to stay in Cumbuco, it's right in the centre and on the beach so you can't have a better location, the rooms are super nice with everything you need, and the breakfast with the seaview is amazing, I can only recommend and will definitively be back there !
酒店回复：
Hello Xavier, Thank you for your comment. We are glad to hear that you enjoyed our hotel; it was a pleasure to host you. We look forward to your visit again soon. Best regards, Rafaela Bezerra Commercial manager.

客户评价 由实住客人提供的真实点评

Guest（Other） 2025-05-01

Guest（情侣） 2025-04-01

Guest（商务旅客） 2025-01-01

Guest（Couple） 2024-11-01

Guest（Traveling with friends） 2024-11-01

Guest（Traveling with friends） 2024-10-01

Guest（Solo traveler） 2024-09-01

客户评价由实住客人提供的真实点评