加尔里那酒店-住客评论

Guest（其他） 2025-03-01
H?tel au top. Les chambres vue Sud sont spacieuses, parfaites pour profiter d'une vue agréable et la salle de bain bien équipée. La décoration est soignée, nous avons adoré. Le personnel est excellent, serviable, à l'écoute et met tout en oeuvre pour vous faire passer de superbes vacances. Très bonne qualité du petit déjeuner, offre variée. Nous dirions que le seul petit bémol et vraiment pas gênant nous concernant, le jacuzzi est difficilement accessible, victime de son succés :-).
Guest（Traveling with friends） 2025-02-01
This hotel is in a prime location, perfect for ski-in, ski-out access. The on-site ski rental shop makes things incredibly convenient, with a fantastic staff ready to assist with equipment and setup. While the hotel itself has a lot to offer, the rooms could use some updating—they’re starting to feel a bit tired. However, the service more than makes up for it. The front desk staff is outstanding—always friendly, helpful, and welcoming ??????????! The concierge team is equally excellent, always available and happy to assist ??????????. Housekeeping is reliable, with timely turn-down service every evening. The on-site restaurant, while serving good food, lacks energy. It feels a bit too quiet and could benefit from a renovation to make it more inviting. Overall, I’d recommend this hotel. It has some great qualities and offers good value, especially considering its peak season pricing. The inclusion of three meals a day adds to the overall value, which is always a plus when traveling.
酒店回复：
Dear Madam, We sincerely thank you for your detailed and complimentary feedback. We are delighted that you enjoyed our prime location, the convenience of our ski rental shop, and the service provided by our team. Your kind words about our reception and concierge staff are greatly appreciated, and we will be sure to share them with our team. We have taken note of your comments regarding the rooms and the restaurant, and rest assured, we are considering improvements to provide an even more refined experience for our future guests. Thank you for your recommendation, and we would be honored to welcome you again to Le Carlina for another enjoyable stay. Best regards, Le Carlina Hotel
Guest（Family） 2025-02-01
Hotel Carlina is a walk up a small hill out of town but being able to store skis at the ski hire shop was really helpful. Staff at the hotel were all excellent. It's a shame guests need to pay to use the hot tub, sauna and steam room but the pool was good - if a little on the cool side for me.
Guest（Couple） 2025-02-01
We enjoyed everything about this hotel. The staff were friendly, it was clean, a great breakfast and close to the bars, restaurants and ski slopes
Guest（Family） 2025-02-01
We had a 4 night stay booked as the first time in La Clusaz, the hotel was excellent in contacting us when I emailed prior to arrival and able to give lots of information which helped to plan a great holiday. We had adjoining rooms as I have found that family rooms are a little on the small size when travelling with teenagers, the room was immaculate on arrival and warm with plenty of extra pillows and blankets available. They had a great choice for continental breakfast but small amounts were left out of some things but it was not problem when you asked for more. The swimming pool was a great additional to relax and stretch aching muscles before bed, we once spent the 15 euro each for the small hot tub, steam room and sauna but once was enough. (very expensive for what it is). The main reason that this is not a 4/5 review was the restuarant, this was clean but such small portions for the price with a limited choice of food, our plan was not to eat there more than once but as we found you need to book for dinner in La Clusaz including take aways. They also would benefit for extra staff serving as there was a long wait for water when requested. I would stay in the hotel again as the staff and rooms were brillant but would avoid the restuarant.
Guest（其他） 2025-01-01
The Hotel has a espetacular location and excellent breakfast. This is the high point of the trip. But the hotel need some improvements. It is getting old an need investments to stay up to date. Bathrooms are very small and shower is tiny. Concierge fails to help the guests. But overall worth what you pay.
酒店回复：
Dear PauloJ4487KY, Thank you for taking the time to share your experience. We are delighted to hear that you enjoyed our exceptional location and our breakfast, which are indeed highlights of our establishment. We have taken note of your comments regarding certain aspects of the hotel. Please rest assured that we are continuously working to improve our services and facilities in order to better meet the expectations of our guests. Regarding your feedback on the concierge service, we are sorry to learn that the assistance provided did not meet your expectations. Your feedback will be shared with our team to help improve the quality of our service. We look forward to the pleasure of welcoming you again during a future stay and providing you with an even more satisfying experience. Best regards, The Carlina Team – Courchevel 1850
Guest（其他） 2025-01-01
The hotel does not deserve 5 stars. It is, and must be a 4 star hotel with no doubts. We stayed at the best room of the hotel an yet the service was poor. The chief of the reception, concierge and the restaurant are disrespectful. The elevator broke down and instead of apologizing, the chief of the reception spoke to us in a disrespectful way. When we order a tea in breakfast, the chief of the restaurant acts as if i’m the waiter and he is the customer, and he looks surprised from my request instead of saying “Yes sir”. The Concierge acts as if he is my boss and i’m his employee. I ask for a skipass and he tells me to go wait 10 minutes in the lobby, and never comes back. I ask for a shuttle to Chalet de Pierres, he says it’s coming and then there’s no news so i call the taxi. All these personnel was very rude and could never be tolerated at a place which calls itself as a “5 star hotel”. The management of the hotel actually agrees with my opinion since they are NOT even bothered to change the ceramic tiles on the building where it shows 4 stars on the name Carlina. Probably the hotel was 4 stars and then promoted itself to 5 stars but i’m not sure how did they manage to do so with this poor staff and careless interior design. To sum up, while there are many 5 star hotels at Courchevel where you can get what you pay for, unfortunately Carlina is not one of them.
酒店回复：
Dear SSebik, Thank you for taking the time to share your experience. We are truly sorry to hear that your stay did not meet your expectations and that some aspects of our service did not meet your standards. We place great importance on the quality of our hospitality and our guests’ satisfaction, and we take your feedback seriously. Rest assured that we will take the necessary steps to improve certain areas of our services. We hope to have the opportunity to welcome you again and provide an experience that better meets your expectations. Best regards, The Carlina Team
Guest（独自旅游） 2025-01-01
La chambre 79 est très confortable et Instagrammable , beau matériaux avec une très belle décoration semblable a une couverture de magazine. La literie est fabuleuse ainsi que les oreillers , avec un choix d’oreiller à la carte La chambre est un véritable cocon .
酒店回复：
Chère Madame, Nous vous remercions chaleureusement pour votre retour suite à votre séjour à l’H?tel Le Carlina. Nous sommes ravis que vous ayez apprécié le confort, la décoration soignée de votre chambre et l’atmosphère cocooning que nous souhaitons offrir à nos h?tes. Votre satisfaction concernant la literie et le choix d’oreillers nous touche particulièrement, car votre bien-être est au c?ur de nos priorités. Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement pour un moment de détente à Courchevel. Cordialement, L’équipe de l’H?tel Le Carlina
Guest（Couple） 2024-12-01
This hotel was good but it was over priced ! We couldn't park and pool had a window to the parking lot ... a bit loud and so busy ...
Guest（家庭旅游） 2024-03-01
Very nice staff, friendly and forthcoming, but the health, sauna and shower areas are tired and leave a lot to be expected from such a high profile hotel. Showers do not work, are tiny and need massive upgrading. Sauna is ill repaired and tired. Food is excellent, but if you want half board and stay for a week the menu is too small and non varied for new experiences. All specials not on the menu are "sold" without giving the exorbitant extra charges. This is not a cheap hotel to begin with and such hidden charges are not appreciated. Some of the guests during our stay were rowdy and had their own party going all day long, maybe not what you wish for and expect in such a hotel.
酒店回复：
Dear client, Thank you for taking the time to give such a detailed review of the Hotel Carlina, I appreciate your comments and review of our hotel, service and most importantly, our staff. We welcome all feedback which allows us to continually improve our services and standards across the resort, and I would like to sincerely apologize for the shortfall in the Spa. We look forward to see you again in the near future, Kind regards, Joan Casadevall Hotel Manager

客户评价 由实住客人提供的真实点评

Guest（其他） 2025-03-01

Guest（Traveling with friends） 2025-02-01

Guest（Family） 2025-02-01

Guest（Couple） 2025-02-01

Guest（Family） 2025-02-01

Guest（其他） 2025-01-01

Guest（其他） 2025-01-01

Guest（独自旅游） 2025-01-01

Guest（Couple） 2024-12-01

Guest（家庭旅游） 2024-03-01

客户评价由实住客人提供的真实点评