We regret to hear that the accommodation did not meet your expectations and that the "hot" tubs were not at the desired temperature. Maintaining a comfortable temperature in our facilities is important to us, and we apologize for any inconvenience caused by the temperature of the tubs. Furthermore, we apologize for any unpleasant interactions your children experienced with other guests and for any inconvenience caused by the lack of family-friendly atmosphere. We strive to create a welcoming environment for all guests, and we will address this issue with our team to ensure that all guests feel comfortable and respected during their stay. We sincerely apologize for the challenges you encountered during your stay and for any inconvenience caused. Your feedback is valuable to us, and we will take immediate action to address the issues you raised to improve the overall guest experience. We appreciate your feedback and hope that you will consider giving us another opportunity to provide you with a better stay in the future. The Pierre & Vacances team
