Dear Enrique,We regret that your experience at Casa Francisco did not meet your expectations. We appreciate you sharing with us what happened regarding the minibar (it actually doesn't cool, it only keeps items at a fresh temperature), but we understand that the explanation provided was not adequate. Your feedback is very important to us and has already been referred to the relevant department to take the necessary actions and prevent a similar situation from happening again. We hope that in the future you give us the opportunity to offer you an experience more in line with the quality and service we strive to provide to our guests.Sincerely,The Casa Francisco Team
Estimado Miguel,Lamentamos que su experiencia en Casa Francisco no haya cumplido con sus expectativas. Agradecemos que nos haya compartido lo sucedido respecto a al inconveniente con la Srta. de recepción.Su comentario es muy importante para nosotros y ya ha sido canalizado con el área correspondiente para tomar las acciones necesarias y evitar que una situación similar vuelva a ocurrir.Esperamos que en el futuro nos brinde la oportunidad de ofrecerle una experiencia más acorde a la calidad y servicio que buscamos brindar a nuestros huéspedes.Atentamente,Equipo Casa Francisco
We are deeply grateful for sharing your experience with us, and we also appreciate the feedback you provide, as it helps us a lot to improve as a hotel so that your next visit can be a 10/10.
