Dear John,Thank you for taking the time to share your feedback. I’m very glad to hear that you found our team friendly and helpful during your stay.I’m sorry to learn that your room did not meet expectations, particularly regarding its condition and layout. We appreciate you highlighting this, as it helps us identify where improvements are needed. Your comments have been shared amongst management and maintenance teams as part of our ongoing review of our accommodation standards.Thank you again for your honest feedback. We hope to have the opportunity to welcome you back.Kind regards,Sam MantonDeputy General Manager
