Hello Germz.. Thank you for sharing your experience with us. We sincerely apologize for the cleanliness issues you encountered, as this is not the standard we aim to provide. We regret that we did not have the opportunity to address this during your stay, and your feedback has been shared with our housekeeping team for improvement.
Hi Fives! Thank you for sharing your feedback. We sincerely apologize for any confusion experienced during check-in. For clarity, our Deluxe Twin Rooms (2 Queen Beds) are designed for 2 guests, and all amenities are provided accordingly. Upon your arrival, our front desk initially offered an upgrade to an Executive Room at no additional charge. Executive Rooms feature 1 King Bed, a sofa bed, a small living area, and a minibar. After your request for the Deluxe Twin Room, we assigned the room as requested. Please note that all Deluxe Twin Rooms at our hotel are connecting rooms of different categories, which is standard policy. We appreciate your understanding and thank you for your feedback, as it helps us improve communication and service for future guests. We hope to have the opportunity to welcome you again.
Hi Fives! Thank you for your great feedback! We’re glad you enjoyed the comfortable beds, convenient location, and overall stay. Happy to hear it worked well for a short visit, and we hope to host you again ??
Hi Fives! Thank you for your feedback. We’re glad the room and facilities met your expectations. We note your comments about parking and will consider ways to improve convenience for our guests. We hope to welcome you again.
Hi Fives! Thank you for your lovely feedback! We’re delighted that you enjoyed our convenient location near R&F Mall and the checkpoint, as well as the clean and comfortable room. Yes, we’ve recently refreshed our spaces, and we’re glad you noticed! We truly appreciate your kind words, and we look forward to welcoming you back again on your next visit.
Hi Fives! Thank you for sharing your feedback with us. We’re glad to hear that the single standard room was satisfactory. However, we sincerely apologize that we were unable to accommodate your request for a room further from the lift. Room allocation can be limited during high occupancy, but we understand how important such preferences are and will do our best to fulfil them on your next visit.We also apologize for the inconvenience regarding parking. As we currently do not have dedicated hotel parking, we understand that the distance to nearby parking areas may not be ideal for guests driving in. Thank you again for bringing these points to our attention. We truly appreciate your understanding and hope to welcome you back for a more comfortable experience in the future.
Hi Fives! Thank you for your feedback! We’re glad you found our location convenient, close to JB Station. We hope to welcome you again soon.
