諾福克海灣萬豪酒店-住客評論

Guest（Other） 2026-01-01
Very fresh, good variety of breakfast fruits. Outstanding valet parking. Staff very helpful and engaged in room check-in and assistance. Rooms were cleaned spotless!
酒店回復：
We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.
Guest（Family） 2026-01-01
used valet for parking which made things simple. Very walkable to the water front area which was great. Lots of food options nearby. Staff was helpful and friendly. Room was clean. safe area
酒店回復：
Nothing but positives during your recent stay at our Marriott? Fantastic! We can't thank you enough for your patronage and kind review. Your excellent recommendation lets our staff and other travelers know that guests can count on a great stay here. Please come back soon!
Guest（Couple） 2026-01-01
The location was great, rooms were very clean and comfortable. The staff was very courteous.
酒店回復：
Dear Guest,We are so pleased to hear that your stay at Norfolk Waterside Marriott felt relaxing and well cared for, and that our team made you feel welcome throughout your visit. Creating a polished, inviting environment and delivering attentive service are priorities we take seriously, so it’s great to know that came through. Your feedback means a lot to us, and we truly hope to have the opportunity to host you again and make your next stay just as enjoyable.Sincerely,General Manager
Guest（Other） 2026-01-01
***** stain on couch. Oatmeal looked like gravy. Pancakes were dark as if griddle wasn’t clean. Service was good. Employee attitudes were good as well.
酒店回復：
While I am pleased to hear that you found our customer service to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced.
Guest（Other） 2025-12-01
Everything was perfect from valet when we got there, to check in, the room was great, breakfast was awesome!
酒店回復：
We really appreciate you sharing your awesome rating of our hotel with other travelers. We loved having you here, and we can't wait to have you back soon!
Guest（家庭旅游） 2025-12-01
The room was very clean and the staff were excellent (very helpful and polite). Our club room included access to the first floor lounge and accompanying breakfast, which was also excellent. Unfortunately, the first room we were given was too hot on the first day, so they had to move us to a different room for the remainder of our stay.
酒店回復：
Dear Guest, Thank you for the review of Norfolk Waterside Marriott! We are glad to hear you enjoyed the cleanliness of the room and the attentive care from our team, and that the lounge access and morning offerings added to your comfort. However, we apologize for the initial temperature issue and appreciate your flexibility with the room change. We genuinely value your understanding and hope to see you again soon.Sincerely,General Manager
Guest（商務旅客） 2025-12-01
I thoroughly enjoyed my stay at the Marriott Waterside. Staff was very friendly and helpful. My room had a beautiful view and was clean and stocked with the essentials I needed for my stay there. I didn’t dine at the restaurant on site but the drinks from the bar were really good! Would definitely stay there again and would highly recommend for anyone staying in the Norfolk area
酒店回復：
Your review means the world to us! We are sincerely grateful for the time you took to share your feedback. Your kind words hold tremendous value for us, and we are honored by your outstanding experience with us. Your thoughtful gesture in recommending us to other travelers is deeply appreciated. We eagerly anticipate the opportunity to welcome you back in the future!
Guest（情侶） 2025-11-01
We were able to get checked in an hour early which was great! The room was clean and had everything we needed, and the staff were all very friendly and helpful. The only downside was that we had to pay for parking but overall it was a great experience!
酒店回復：
Thank you for taking the time to share your valuable feedback regarding your experience with us. We are delighted to learn that you were largely satisfied with your stay, though we sincerely apologize for the aspects that did not fully meet your expectations. We truly appreciate your insights and look forward to welcoming you back for many more visits in the future.
Guest（情侶） 2025-11-01
Our stay was just ok. Sadly, the property has not been maintained to a high standard. The refrigerator in our room did not work. Even after maintenance came and told us it was fixed, it still did not work. The area under the sink in our bathroom was filthy. I dropped my contact case and it fell under the sink. When I looked under the sink to retrieve it, I saw an old toothbrush and other debris. We used to stay at this hotel years ago and have such fond memories. This trip was a disappointment. The renovations that have been done took away much of the hotel’s delightful character.
酒店回復：
I sincerely apologize that your experience didn’t live up to the high standards of your previous visits. I understand how important the details are for a memorable trip, and I’m truly sorry we fell short this time. Please know that I will discuss your feedback with my team so we can work together to address your concerns and make the necessary improvements. On behalf of our entire team, I want to extend our heartfelt apologies. We genuinely hope to have the opportunity to welcome you back and provide the exceptional stay you expect and deserve.
Guest（其他） 2025-11-01
The service was good. Hotel clean and updated, though the craftsmanship of the updates looks like someone was new at painting, hanging things, etc. Linen was clean and no weird smells. Pricy parking and valet, with a confusing way to get to/from the garage to the hotel. They provide instructions on a piece of paper, because they are aware it’s convoluted. Probably need more signage around the garage and inside the hotel, which would elevate the confusion.
酒店回復：
We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments, which highlight what we are doing well, and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again, and we humbly request a return visit.

諾福克海灣萬豪酒店

客戶評價 由實住客人提供的真實點評

Guest（Other） 2026-01-01

Guest（Family） 2026-01-01

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（商務旅客） 2025-12-01

Guest（情侶） 2025-11-01

Guest（情侶） 2025-11-01

Guest（其他） 2025-11-01

客戶評價由實住客人提供的真實點評