石南酒店-住客评论

Guest（Couple） 2026-01-01
Staff was very welcoming. Everything was very clean. Beautiful place. Staff was very prompt with any requests. Would stay here again.
酒店回复：
Thank you for sharing your kind feedback! We’re delighted to know you enjoyed your stay at Heathman Hotel and appreciated our welcoming team and inviting atmosphere. It’s wonderful to hear you’d consider visiting us again—we look forward to the opportunity to host you in the future.
Guest（Other） 2026-01-01
The Heathman is an iconic Portland hotel. It is currently undergoing renovations so it lacked its usual charm, but it was a good stay none the less.
酒店回复：
Geisha, thank you for sharing your thoughts. We’re glad you found your stay enjoyable, even as we work to refresh the property. Your feedback is appreciated, and we hope your next visit will feel even more welcoming once our updates are complete.
Guest（Other） 2026-01-01
The room they checked me into was dirty, so I had to come back several hours later and move everything because I had an appointment and couldn't change rooms right away. They charged a resort fee for nothing, the elevators and main floor were under construction and was not appealing.
酒店回复：
Thank you for sharing your feedback. We’re sorry your experience wasn’t as expected and understand how frustrating it must have been to manage these challenges during your stay. Your comments have been shared with our team for review, and we appreciate you bringing these concerns to our attention.
Guest（与好友旅游） 2026-01-01
The hotel was under construction, which wouldn't have been such a big deal, but the hotel felt understaffed. Check in was a mess, they sent us back and forth between various floors because they couldn't figure out where to do it. We left dirty dishes and trash outside the room where it sat for 2 days. The bartender was beyond rude and unhelpful, and barked at us before we even said a word. The room was great and comfortable, but I was very underwhelmed with the hotel.
酒店回复：
Thank you for sharing your feedback. We’re sorry your visit fell short of expectations and appreciate you letting us know about these challenges. Your comments have been shared with our team so we can work to provide a better experience moving forward.
Guest（情侣） 2025-12-01
We eat dinner at their restaurant. The burger was 90% raw. The fries were also raw (unbelievable). The server didn’t come back to check on us until my wife had completely finished her dinner. They still charged me for the burger... I’d recommend eating at another local restaurant, there are multiple.
酒店回复：
Thank you for taking the time to share your experience. We’re sorry your visit to our restaurant and your meal weren’t as expected. Your comments have been shared with our team for review, and we appreciate your feedback as we work to improve.
Guest（家庭旅游） 2025-12-01
This hotel simply isn't what it used to be. It used to be a 4-star experience with a beautiful main floor library and uniformed valets. The main room just underwent a poorly conceived renovation that permanently relocated all the books and bookshelfs to a small space on the mezzanine level, so the main room is now a generic but nice looking "social space" that could be anywhere. The valet team was badly understaffed and no identifying clothing, tags, or logos whatsoever. The lobby is still under construction so you have to drag your luggage up some stairs and through a restaurant to get into the hotel at all.
酒店回复：
Thank you for sharing your concerns. We’re sorry your visit didn’t meet expectations, and we understand how disappointing changes to the surroundings and service can be when you have fond memories from past stays. Your comments about the recent updates and guest experience have been shared with our team for review. We appreciate your feedback and will continue working to improve.
Guest（情侣） 2025-10-01
?????
Guest（家庭旅游） 2025-08-01
Service is great allowing us to check in earlier. Flexibility is nice. The resort fee is high each day even if you don’t use it. The $15/day for food would be nice for each person in the room.
Guest（独自旅游） 2025-08-01
One word: Perfect ! Without doubt, the best hotel I have ever stayed without spending a LOT more money. I had a wonderful corner room with loads of light, amenities were outstanding: comfortable bed, big bathroom with good water pressure, amenity kit (see pic), huge TV (which, unlike many hotels was easy to operate), sensible light switches, plenty of power outlets, inc USB on each side of the bed for phone charging, soft robes, excellent plunger coffee maker, fridge, in-room safe, etc etc. I honestly couldnt fault anything. Staff were very good. Bar and restaurant were also very good. I only wish I had more then 2 nights there. Wonderful stay.
Guest（情侣） 2025-05-01
Very comfortable hotel in a central location. The (unavoidable nowadays, sadly) $30 amenity fee includes a daily $15 credit at the restaurant, making it an affordable option for breakfast.

石南酒店

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-01-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（与好友旅游） 2026-01-01

Guest（情侣） 2025-12-01

Guest（家庭旅游） 2025-12-01

Guest（情侣） 2025-10-01

Guest（家庭旅游） 2025-08-01

Guest（独自旅游） 2025-08-01

Guest（情侣） 2025-05-01

客户评价由实住客人提供的真实点评