ACES酒店-住客评论

Guest（Couple） 2026-02-01
Clean & comfy room. Great location to explore main attractions and close to the metr
Guest（Solo traveler） 2026-02-01
the staff was friendly and helpful. good location and lots of places to visit just by walking. room was clean and comfortable.
酒店回复：
Dear Guest,Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable.We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future!Best WishesAmarpreet KaurGeneral ManagerAces Kuala Lumpur
Guest（Business traveler） 2026-01-01
Strategic location in the heart of the capital. Convenient access to major attractions, business areas, and public transport. Ideal choice for both business and leisure stays.
酒店回复：
Dear Guest,Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable.We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future!Best WishesAmarpreet KaurGeneral ManagerAces Kuala Lumpur
Guest（其他） 2026-01-01
房间还行，挺乾净，大床房，有窗户，还不错房间还行，挺乾净，大床房，有窗户，还不错房间还行，挺乾净，大床房，有窗户，还不错
酒店回复：
Dear Guest,Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable.We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future!Best WishesAmarpreet KaurGeneral ManagerAces Kuala Lumpur
Guest（Traveling with friends） 2025-12-01
the new security staff and others are rude especially the one with a tattoo on the neck and in the hands
酒店回复：
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience.While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings.We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experienceBest WishesAmarpreet KaurGeneral ManagerAces Kuala Lumpur
Guest（Family） 2025-12-01
Nice hotel in the middle of Chinatown. Rooms are clean and relatively new, no issues with smell or anything. Hot and cold water in the hall. Definitely recommend to stay there.
酒店回复：
Dear Guest,Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable.We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future!Best WishesAmarpreet KaurGeneral ManagerAces Kuala Lumpur
Guest（独自旅游） 2025-12-01
地理位置非常的好，就在茨厂街边上。我两次来吉隆坡玩都是定的这家。去年停车免费的，今年要10令吉一天。
酒店回复：
Dear Guest,Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable.We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future!Best WishesAmarpreet KaurGeneral ManagerAces Kuala Lumpur
Guest（Traveling with friends） 2025-11-01
We stayed at this hotel for a leisure trip and had a comfortable experience. The room for two people was clean, cozy, and well-equipped. The location is convenient and close to tourist attractions. The staff were friendly and helpful. Overall, this hotel is a great choice for sightseeing and vacation travel.
酒店回复：
Dear Guest,Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable.We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future!Best WishesAmarpreet KaurGeneral ManagerAces Kuala Lumpur
Guest（Business traveler） 2025-11-01
I paid all room rates and taxes. Then the receptionist forced me to pay extra 50rm. Which I feel a scam. Coz I saw my trip.com bills travel tax was included in the bill already. Why then they took another 50ringits from me I will never come back this hotel. Although it’ was my forth visit. I will never back to this place
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit.Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion.Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve.Best WishesAmarpreet KaurGeneral ManagerAces Kuala Lumpur
Guest（Couple） 2025-10-01
Good location, clean room but Aircon compressor noisy especially at night time.
酒店回复：
Dear Guest,Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience.While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings.We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experienceBest WishesAmarpreet KaurGeneral ManagerACES Kuala Lumpur

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-02-01

Guest（Solo traveler） 2026-02-01

Guest（Business traveler） 2026-01-01

Guest（其他） 2026-01-01

Guest（Traveling with friends） 2025-12-01

Guest（Family） 2025-12-01

Guest（独自旅游） 2025-12-01

Guest（Traveling with friends） 2025-11-01

Guest（Business traveler） 2025-11-01

Guest（Couple） 2025-10-01

客户评价由实住客人提供的真实点评