Dear Ian, Thank you for staying with us and for taking a few minutes to share your experience. We understand that these points were a priority and we will consider your feedback as it is a valuable tool in gaining every perspective from our guests and achieving our desired quality standards. We regret these inconveniences. We would be delighted to have the opportunity to demonstrate our commitment to customer satisfaction. We look forward to welcoming you again in the future at another opportunity. Our best regards.
