Kingston Hotel 1 @ Bukit Bintang

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Guest：Trip was spoiled by hotel stay. Checked in room 320 and 411. Room 320 aircon dripping water and bed got soaked badly. Informed front desk on 5pm nothing done till next day 8pm after back from outing. Aside this is true our 3 days stay totally no housekeeping and fresh mineral at all. Dispersal outing lobby cannot drink with smelled badly.? Trust me anyone reading this never book Kingston hotel 1 at Bukit Bintang. Go imperial best choice. Our trip imperial was fully booked that why we opted this poorly managed hotels-

2025-10-01

Guest：The reception service & Housekeeping Service was very poor very bad . However location is so nice. We didn't clean the rooms and the towels didn't come.

2025-11-01

Guest：2 boys travelling in Malaysia. Room was nice and spacious, had OK AC but it struggled to counteract the tropical heat. Amazing location in the heart of Bukit Bintang, very close to Jalan Alor and minutes from MRT station. We were told on check-in that housekeeping would only be provided on request which is fine. However despite requesting housekeeping every day, particularly fresh towels, we did not get. On the 3rd day we got fresh towels put just inside the door many hours after we asked for them. On the final day we had run out of toilet paper (+ a spare roll we brought) and had to ask reception for more which they brought. Reception staff were lovely regardless, just poor service... Overall was a good experience and very good option to stay at. For stays longer than a couple days I'd make sure to organise housekeeping well with reception otherwise the towels etc. might become unpleasant.

2025-11-01

Guest：The place is convenient with no complaints.. I love the staff and they are always so helpful, I will come back for sure

2025-11-01