Dear?Traveller ,Thank you very much for your trust and lovely open feedback on your visit to?HYPERION City Hotel & SPA?- it? drives our commitment and passion for being an excellent host for our guests every day.?We are thrilled that you had an amazing stay with us and that our team managed to create a memorable and wonderful stay for you. As you experienced, in HYPERION we like to have a personal, warm , human to human approach to each guest, because we deeply care about the satisfaction and security of people staying with us. It means so much to us when our guests take the time to recognize the quality of the property and convenient location near all hotspots of the city, so that our guests may relax and rest comfortably after a busy vacation days . It was our pleasure to have you as a guest, your visit will be definitely remembered ?and we are looking forward to welcoming you again?to?HYPERION City Hotel & SPA?for another experience of our hospitality, care and timeless style .In the meantime, we would like to wish you all the best and send our warmest regards - Management Team
Dear Traveller,we would like to thank you for your recent stay in HYPERION City Hotel & SPA and for your review. We value guests feedback, especially negative ones that help us to improve or to inform other guests. We are really sorry that your experience with us did not match your expectations and needs. Because of situations like this we are absolutely transparent about our facilities, location, payment policy, parking policy and all the photos are realistic on the reservation platform in order to avoid such a misunderstanding leading to a low rate and disappointment on both sides. As a city hotel situated in the center it comes logically (as it is also visible in the photos of property) that we are surrounded by other buildings and people around. In each confirmation/receipt of the reservation is precise information about that. on the other hand we feel sorry for a little disappointment during your stay with the breakfast buffet . We try to cover on a daily basis different tastes and diets, guests with special diets or food intolerance can also ask for special meals to cover their needs - which our chef is happy to prepare- as long as we are informed. In order to fulfill the needs of the fluently changing guests we have to maintain some typical types of breakfast food like eggs, omelets, bread, vegetables , fruit, seeds, cereals, sweet pastries, ... , everyday in the offer, while other kinds are changing daily. In our buffet you can find more that 100 choices of different kinds of the food to enjoy. Thank you for bringing all your notes to our attention - it is a great value to us - in order to improve or update .We wish you many happy travels, with kind regards - Management Team
