图森威廉姆斯中心Residence Inn 酒店-住客评论

Guest（其他） 2026-01-01
Very friendly service, decent breakfast; attractive lobby/breakfast area; and a pool, spa, and sport court for entertainment - all in a convenient location. The lighting in our two-bedroom suite was awful; even after moving some lamps around we still had trouble reading in all the rooms and seeing in the kitchen. The living room sofa and chair were stained and worn. The fitness center was small but average, with cardio equipment, a bench, and free weights ranging from 3-35 pounds; no mats were available. I appreciated that it was available 24x7. Music in lobby was a bit too loud.
Guest（商务旅客） 2025-10-01
No time for breakfast
Guest（商务旅客） 2025-05-01
Rooms are old and dated, but the staff did their best to meet our needs. The morning breakfast service had variety and was run well.
Guest（家庭旅游） 2025-05-01
I reserved 2 rooms and was charged the same price for each. At check in I was told the hotel was completely full so my 2 reserved rooms were on different floors. One room had a queen bed and the other a king bed. Also, after check in, I saw online that there still was 3 rooms available for tonight. I feel deceived!
Guest（家庭旅游） 2025-05-01
Well, we booked an accessible king suite, and got a queen suite. If it hadn't been so late we would have changed rooms. I can tell you that if you are in a wheelchair, you would not have been able to get around the bed to the bathroom. With the sofa bed pulled out the bedroom door only opened 12 inches. It was somewhere to shut our eyes, that's about it.
酒店回复：
Hi jrsplorer, My apologies, it seems we made a mistake. I'd love the opportunity to make it up to you. Please call the hotel and ask to speak to me, if you're willing to give us a second chance. In either case, I hope you have safe travels and thank you for reviewing our hotel.
Guest（情侣） 2024-12-01
Great value! Walkable to restaurants and bistros.
Guest（其他） 2024-08-01
Excelente hotel para ir en familia
Guest（商务旅客） 2024-06-01
First they have my phone on other reservations calling me to tell me I have packages. Not their fault…all mine that the reservation person copied and pasted my number to other people reservations. Then they come into my room while I’m away , no notice, go through my fridge leaving it open and ruining all my food. My fault again cause no way his staff did that. But if I left it open wouldn’t they say hey look it’s open and close it. Must be a coincidence the only time this has happened was when people were in my room. Manager said I must not of closed it and people in my room did not see the door wide open that they walk past. Ok. But I report it on sat. And Tuesday rolls around with no communication at all. I finally go to talk to the manager who interrupts my story every few seconds with sorry you did this or you did that with all the issues I was explaining I have had. Like a child going na huh, every time you say things they did wrong. Beds are directly under ac vents so be hot or freeze when ac is on blowing on your head all night. Showers are the old pull up on plunger and half water goes out tub filler while some spurts out shower head. Parking spaces are tiny. Not a place I’d pick to spend money but not my choice.
酒店回复：
Dear johndG8799LW, I'm sorry about the troubles we've caused you during your stay. I will be contacting you directly via email to see if we can get this resolved. Thank you !
Guest（商务旅客） 2024-03-01
Most RIs are rundown and in dire need of updating ..this one looks like it has been updated at least in the last 5 years. Check in person was unprofessional and sloppy looking wearing some dirty tee-shirt. I wondered why she never even asked me what i wanted for my choice was for my titanium check-in gift. Breakfast is pitiful and cheap. But most important, for anyone that wants to take advantage of elite benefits be aware like others have reported, they do not honor elite benefits here. They are obviously not a convention or a resort hotel..and Titanium benefits say 4 p.m: Late Checkout Guaranteed 4 p.m. late checkout, subject to availability at resort and convention hotels. My flight home was seriously delayed so I wanted to take advantage of what was supposed to be a guaranteed late check out..but NOPE. Manager was super rude and said we are TOO BUSY to honor your benefit. OK THEN. will make a note of it and will advise my corporate office accordingly that we will not be booking with them in the future.
酒店回复：
Dear D8186FRevelynr, Thank you for taking the time to let us know about your experience while staying with us. I want you to know that I do appreciate you and your loyalty to Marriott. I'm sorry we could not honor your late check out. The request was made with late notice and we didn't have the necessary staff to prepare the room for the next guest. In either case, we've awarded your account points for the inconvenience. I'm terribly sorry you didn't feel appreciated, I hope your travels to your next destination were safe. All the best, Carlos
Guest（Solo traveler） 2024-02-01
As a Marriott member I often choose this over Airbnb for the cost and convenience. Staff are friendly and courteous. The breakfast Buffet is clean and well supplied. The room is as to be expected and complete with all the amenities you need. They clean every other day. No complaints

图森威廉姆斯中心Residence Inn 酒店

客户评价 由实住客人提供的真实点评

Guest（其他） 2026-01-01

Guest（商务旅客） 2025-10-01

Guest（商务旅客） 2025-05-01

Guest（家庭旅游） 2025-05-01

Guest（家庭旅游） 2025-05-01

Guest（情侣） 2024-12-01

Guest（其他） 2024-08-01

Guest（商务旅客） 2024-06-01

Guest（商务旅客） 2024-03-01

Guest（Solo traveler） 2024-02-01

客户评价由实住客人提供的真实点评