客户评价 由实住客人提供的真实点评

酒店回复：

Dear Bonnie,Thank you for sharing your experience at our Hotel and for your kind words about our staff and the quality of our breakfast.We are truly sorry to hear that your stay did not fully meet your expectations. However, we would like to kindly remind you that, as clearly stated at the time of booking and in the confirmation message, our property is unfortunately not equipped to accommodate wheelchair users.The room you selected, which includes a hot tub, is quite compact and, due to the layout and facilities, is not recommended for guests with limited mobility. Despite the challenges, our staff did their very best to make your stay as comfortable as possible.Regarding breakfast, from the beginning of your stay we offered to serve it in your room to better accommodate your needs. We understand that you preferred to make your own arrangements instead.Lastly, we regret to inform you that, following your stay, some maintenance work had to be carried out in the room due to accidental damage. Nevertheless, we are glad that you appreciated the central location of our hotel and the dedication of our team.Kind regards,Navona Street Hotel