Thank you for taking the time to share your feedback.?We’re truly sorry to hear that your stay at AlmaLusa Comporta did not fully meet your expectations, especially given that it was one of the most expensive hotels of your trip. We completely understand how disappointing that can feel.Regarding the room assignment, we sincerely regret that the upgrade offered did not align with your preferences. Occasionally, when availability allows, we offer upgrades to higher room categories in the hope of enhancing our guests’ experience, in your case, to a more spacious suite with direct access to the garden and pool area. However, we understand that location and view can be just as important, and we’ll make sure to better clarify these details in the future.We also apologize for not having an adapter available during your stay. These are items in high demand, but we’ll review our stock to ensure we’re better prepared to meet such requests going forward.We would like to have the opportunity to welcome you back and provide a stay that reflects the high standards of comfort and care we aim for.Kind regards,?Rodrigo Leal?General Manager
Muito obrigado pela sua excelente avalia??o.?Ficamos muito satisfeitos por saber que apreciou a nossa localiza??o privilegiada no cora??o da Comporta, um dos aspetos que mais encanta quem nos visita.Esperamos voltar a recebê-lo em breve.Com os melhores cumprimentos,?Rodrigo Leal?Diretor Geral
