客户评价 由实住客人提供的真实点评

酒店回复：

Dear Mr. Skowronski Thank you very much for taking the time to share your experience with us. We are delighted to know that you enjoyed our hotel, its location, and the beautiful view of the volcano.We truly appreciate your perfect rating and hope to have the pleasure of welcoming you back very soon.Kind regards,Manuel Leal General Manager

酒店回复：

Dear Mr. Vaca,Thank you for your feedback. We’re pleased to hear that you found our staff friendly. We’re sorry for the inconvenience caused by the WiFi connection and the lack of suitable workspaces, and we appreciate your comments as they help us improve. We hope to welcome you again in the future.Cordially,Manuel LealGeneral Manager

酒店回复：

Thank you very much for sharing your wonderful feedback. We are delighted to know that you enjoyed your stay, appreciated the excellent soundproofing, and enjoyed our dining options. We are also pleased that we could offer you an upgraded room to enhance your experience.Your kind words mean a lot to our team, and we look forward to welcoming you back on your next visit.Warm regards,Manuel Leal General Manager

酒店回复：

Dear Mr. Sears,Thank you very much for sharing your experience and for your kind words about our rooms, soundproofing, and overall quality of the property. We are delighted to know you appreciated the integration of the new building with the historic surroundings and our location near the historic district.We also appreciate your comment regarding the espresso machine. Your feedback has been noted and shared with the appropriate team, as it helps us identify opportunities to enhance our offerings.We hope to have the pleasure of welcoming you again very soon.Kind regards,Manuel LealGeneral Manager

酒店回复：

Dear Mr. Anhalt,Thank you very much for your kind words. We’re delighted to know you enjoyed our beautiful property, the friendliness of our team, and the comfort of your room, as well as our convenient location.It was a pleasure having you with us, and we hope to welcome you back again very soon.Cordially,Manuel Leal General Manager

酒店回复：

Estimado Sr. Marco,Muchas gracias por su magnífica calificación y por destacar nuestra ubicación, decoración, espacios y la atención de nuestro equipo. Nos complace saber que encontró nuestras habitaciones de primer nivel e impecables.Será un verdadero placer recibirlo nuevamente y seguir superando sus expectativas. Quedamos a su disposición.Manuel LealGerente General

酒店回复：

Estimada Sra. GonzalezMuchas gracias por compartir sus comentarios y por haberse hospedado con nosotros. Nos alegra saber que disfrutó de nuestras instalaciones, la historia del hotel, los jardines y el servicio.Agradecemos también su observación sobre la calidad de las toallas; tenga por seguro que ya hemos compartido su sugerencia con nuestro equipo para revisarlo y mejorar de inmediato.Será un placer recibirla nuevamente y continuar ofreciéndole una experiencia excepcional en Banyan Tree Puebla.Quedo a sus órdenes.Manuel LealGerente General

酒店回复：

Dear Mr. Murdoch,Thank you very much for your kind words. We’re delighted to know you enjoyed our attentive staff and the comfort and cleanliness of your room. Your satisfaction is our greatest reward.We look forward to welcoming you back soon for another wonderful stay.Warm regards,Manuel LealGeneral Manager

酒店回复：

Estimada Srta. Gonzalez,Agradecemos mucho sus amables comentarios. Nos alegra saber que disfrutó de la limpieza y de la atención de nuestro equipo. Lamentamos que no haya podido disfrutar del desayuno en esta ocasión, pero esperamos que en su próxima visita tenga la oportunidad de hacerlo.Será un placer recibirle nuevamente para que viva una experiencia completa con nosotros.Saludos cordiales,Manuel LealGerente General

酒店回复：

Dear Mr. Jose,Thank you so much for your kind words and for your continued loyalty to Banyan Tree Puebla. We’re delighted to know you enjoyed our food, service, and that Dani’s massage helped you feel better. We’ll be sure to share your compliments with her.We look forward to welcoming you back for your next stay!Warm regards,Manuel LealGerente General