客戶評價
由實住客人提供的真實點評
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Super convenient location. Big room. The staff were very kind. Just steps away from Shin-Osaka station and 30min from Dotonburi via the metro.
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各方面都很好，步行到新大阪站就五分鐘，交通便利。
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這次入住體驗滿分！酒店環境雅致安靜，完全沒有噪音干擾。房間設施齊全且維護得很好，衞浴用品品質在線。工作人員態度親切，打掃衞生也很及時。離景點很近，出行超方便，????
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第二次住?感覺酒店熱情周到，?衞生狀況好，?交通便利，前臺還有中文接待，到關西機場50分鐘
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Best location if you want to take Shinkansen . Easy to move your luggage around without steps. Plenty of food options at the main station
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主要是離火車站太近了，這一點太優秀了，可以忽略房間小、早餐人多。在車站里一定去找Tully‘s Coffee，找到這家咖啡店，就可以看到連通到車站外面的小門，出小門沿著一條小路，跟著行人走的方向望一望，就能看見“marriot”的小紅字。沿著這個小路就直接走到了酒店2樓的大堂。我當時轉了兩圈，因為找錯了不同的麥當勞，不要以麥當勞為座標，因為車站里不止一個麥當勞。
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? 入住數天，卻令到旅游體驗直線下降，甚至可以說是十分失望和憤怒。特別是酒店男經理和客服中心的回應，令人十分不滿意。
姑勿論床頭燈和茶幾飲品枱布滿灰塵之外，最令我生氣和憤怒的地方便是衣柜。甚至有極不愉快的事情意外發生，酒店衣柜本應是提供存放乾凈衣服的地方，我本人極之在乎白色衣服的潔凈程度。甚至在發生意外前一天，我還使用了酒店的洗衣服務去幫我的白色外套進行清潔，可想言之我是極為愛惜衣服的人。
事件經過：收到清潔后的白色外套后放回衣柜內，我之前的住其他酒店一樣，使用衣柜存放衣物。當晚回到酒店后，發現衣柜門被關上。打開時，發現白色外套的衣袖上，全都是衣柜門的黑色灰塵和油漬夾痕！
當得知后，我馬上和家人致電客服中心了解，并向他們陳述酒店的衣柜門滿是灰塵和污漬，令到我的白色外套有非常多污跡。對此，我急需解決方案。并且考慮到他們客服中心是說日文為主，特別要求需要懂得英文的人員協助。
不久，他們找了一位會說英文的女生前來了解，我們亦馬上向他說明是酒店的衣柜門導致我的白色外套變得臟污。亦向她展示是衣柜門內堆積的灰塵和油造成。該位女生亦有用手指觸碰柜門內側，發現是相當骯臟的灰塵，她亦都有即時說會找更上一級跟進此事。我立刻便和他反映我需要他們提供處理方法或者急救措施。她說要幫我拿到前臺處理。
之后，一位男經理上來，說會提供洗衣服務幫助去除污漬，但是我在投訴酒店清潔問題時，他卻不斷打斷我。毫不尊重我作為客人提供的意見和提出的問題。只是一味地說他會找清潔服務，溝通過程中，我一直向他說酒店清潔問題，特別是衣柜內的污跡。期間他卻「睜眼說瞎話」在看到如此滿布塵的衣柜門匙，卻說沒有看到。我直接跟他說你不如用手指觸摸柜門，三番四次后，他才把自己的手指放進柜門「外」，但明明有問題的是柜門內。他亦一直會被酒店清潔問題和衣服解決或賠償方案。
我向他提出什么時候才能拿到衣服，因為在日本冬天我的擋風大衣就只有這一件，他卻說了一堆毫不合理的藉口來敷衍我，令我感到不被尊重。
并且，最后也沒有把衣服的污跡洗乾凈，同時沒有提供賠償方法，只是說免了再次清潔這件衣服的價錢。但明明不是我作為客人的過錯，我卻以為衣服污糟?來承擔后果。
這次事件后續，便是我要求投訴，他們卻只把該酒店的前臺email給我，而不是萬豪集團的投訴電郵，有避重就輕之嫌。甚至在那位男經理的態度和處理方法上，也令人不敢茍同，雖然聲稱自己會說英文，卻連” wardrobe”卻不會，并一直回避問題。甚至打斷人說話，這一切都令我的旅程和住宿體驗感到非常之差。
在未來，我不會再入住這間酒店，亦不會推薦。
Staying at this hotel for several days has significantly diminished my travel experience, leaving me deeply disappointed and even furious. The responses from both the male hotel manager and the customer service center were particularly unsatisfactory.
Aside from the dusty bedside lamps and the drink tray on the coffee table, what angered me the most was the wardrobe. An extremely unpleasant incident occurred there—a place that should be meant for storing clean clothes. As someone who cares greatly about keeping white garments spotless, I even used the hotel’s laundry service to clean my white jacket the day before the incident, which shows how much I value my clothing.
Here is what happened: After receiving my cleaned white jacket, I placed it in the wardrobe as I usually do in hotels. When I returned to the room that evening, I found the wardrobe door closed. Upon opening it, I discovered that the sleeves of my white jacket were covered in black dust and oily stains from the inside of the wardrobe door!
I immediately called the customer service center with my family to explain the situation. I described how the dusty and stained wardrobe door had left numerous marks on my white jacket and emphasized that I needed a solution urgently. Given that the customer service center primarily communicates in Japanese, I specifically requested assistance from someone who could speak English.
Soon after, an English-speaking staff member came to our room. We showed her how the inside of the wardrobe door had soiled my coat, and she confirmed by touching the door herself that it was indeed covered in thick dust. She acknowledged the issue and said she would escalate it to a higher level. I stressed the need for an immediate solution or emergency measure, and she offered to take the coat to the front desk for handling.
Later, a male manager arrived and offered laundry service to remove the stains. However, when I tried to raise concerns about the hotel's cleanliness, he repeatedly interrupted me, showing no respect for my feedback or questions. He kept insisting he would arrange cleaning without genuinely addressing the issue. Even when faced with the visibly dusty wardrobe door, he claimed not to see any problem. I had to repeatedly ask him to touch the inside of the door before he finally did—and even then, he only touched the outside. Throughout the conversation, he avoided taking responsibility for the cleanliness issue or offering a proper solution for my coat.
When I asked when I could get my jacket back—since it was my only windproof coat for the Japanese winter—he responded with unreasonable excuses, making me feel dismissed and disrespected. Moreover, in the end, the stains on the clothing were not completely removed, nor was any compensation provided—they simply waived the fee for re-cleaning the garment. However, this was clearly not my fault as a guest, yet I am l
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為了到京都方便特地訂了車站邊上，很方便，拖著行李也不累，且樓下用餐品種多，節約了不少時間。
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Very near Shin Osaka station, convenient location. Would definitely recommend to family and friends.
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早餐很好，服務周到，品種豐富，出乎意料。另外，酒店位置太方便了，出新大阪北出口即到。
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新大阪站萬怡酒店預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+81-6-63505701 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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新大阪站萬怡酒店地址：
1 Chome-2-70 Miyahara, 淀川區, 532-0003 大阪市, 大阪府, 日本
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