客戶評價
由實住客人提供的真實點評
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Nice
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Prompt check in and good security
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Came back here after a year back which coincided with the 10th anniversary event of the hotel. Once the topmost hotel in town few years ago, it has lost that badge to a couple of newer outfits. Extensive renovations are ongoing all over. There was water leakage from the WHB in the bathroom onto the floor. This hotel still remains good even though tariff/charges have gone up and buffet meal offerings have diminished.
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overall an okay place, says non smoking facility, but you could smell smoke just about everywhere.
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Overall an average hotel that can do with detail to attention on furniture also ensuring that toliets and bathrooms are not leaking.
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I stayed 3 nights at the hotel ( Best Western Plus Elomaz) in Asaba from 26th to 29th May 2024. The first room they gave me was not clean, so I complained and they assigned me to another room which even though I slept there was substandard. So I went to speak to the Front Office Manager (Mr Uche Ezeh) who was very professional, and acted promptly to rectify the problems. Mr Ezeh, inspected the second room that was assigned to me and agreed that it was substandard, as he noted that the faucet (tap) was coming off hinge, the toilet was incessantly running water, some part of the wall was covered in some dark colour and there was paint on the carpet. Mr Ezeh apologised and was able to get me a suitable room which was clean and up to Elomaz's standard. I was impressed by Mr Ezeh's professionalism, and proactiveness in resolving the issues. At the end of my stay, I was a happy customer. Thanks to Mr Ezeh.
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'Came back here after over six years, and obviously there were a lot of changes. Whilst the rates have more than doubled with some facility upgrade, the hotel remains amongst the top 4 in the city, despite the sprouting of several newer hotels all around Asaba. It still remains comfortable but certain refurbishment done were not appealing. Why those very black toilet bowls and shallow wash hand basins? (see photos) The buffet meals are fare though offerings/choices have decreased.
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Hotel needs continual improvement and constant retraining of staff to uphold the quality of service at all times. Service quality seem to be going down and response to requests or complaints seem to be very slow. When I was at the restaurant , an I wanted fried egg, it took 10 minutes before a chef could come to make this for me. When I observed that the AC in my room was not cooling all through the night and I requested for a technician to check this out, non came until I was forced t check my self out of the hotel. There is absolutely need for improvement. Although occupancy seem to be full always, this should be an excuse for poor service qua;ity
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這個酒店開業很久，設備比較老舊，國內三星標準可能，但對于這附近其他來講好在安全，還有樓下也有當地小酒吧的感覺，吃飯會課都可以，國內卡用不了，帶夠現金！酒店沒有其他服務，餐廳吃的也少！
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艾羅薩貝斯特韋斯特優質酒店預訂電話：+8620-86009099
（電話忙線或無人接聽時，請在線預訂！）
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其他咨詢：+234-9159849249 （交通、訂餐、會議、桑拿娛樂、發票開具、物品遺失等）
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會議室在線預訂
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艾羅薩貝斯特韋斯特優質酒店地址：
A/B-27, Core Area, Plot 22 DBS Rd, 阿薩巴, 三角洲, 尼日利亞
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