客户评价
由实住客人提供的真实点评
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The room is amazing, the location is even better. Its iust 2 mins walk from the bus or metro. The receptionist is very welcome and is great that we are able to check in early as well. The room is filled with full facility and very cozy
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Worth it
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Business Trip for nights was nice and comfortable.
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房间面积足够大，设施良好。总枱太不专业，搞错事一堆，派错房间。居然冻卡322欧，当场指出其不当後，总枱操作显示解冻，但直至10月3日我仍未收到银行解冻讯息。9月28、29日我在德国其他城市宾馆总枱的冻结款早已解冻。我的直接感受是这是酒店的一个花招，极不诚实。此行在欧36天，对这家酒店的感觉最差。管理跟不上硬件。
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I'm a Steigenberger fan. And this was my third stay at the K?ln hotel. This year, it was clear quality of services and amenities dropped, from the collapse of the computer system right at the start of Gamescom, to long waits to speak with staff. The hotel needs more seasoned hands on deck. Staff is helpful & friendly, but overworked. Not happy with the half glass wall that separates part of the shower from the rest of the bathroom. It's a poor design that leaves the bathroom floor wet. Get a proper sliding door in place or a shower curtain. The bottom of the bathroom door showed clear signs of water damage. Also, don't flag all your green initiatives when you offer non-recyclable metal pods for the Espresso machine. Breakfast was great, parking nearby, love the location and neighborhood. But the hotel felt shabbier and service slide was notable from a year ago.
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酒店环境好，位置非常便利.
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很棒的体验，交通便利且附近就有超市，房间蛮大也乾净，前台服务人员亲切，不过有时团客入住需要等候，整体来说不错
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设施：非常舒服的床，巧妙的衣帽间设计，和小沙发，宽敞舒适。
衞生：洁净
环境：出门就是老城墙，出游方便。200米就有rewe，补充给养方便。
服务：可亲。
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房间很大，很舒适，总体都不错，唯一诡异的是我们在房间插着取电的门禁卡莫名其妙失踪了，结合科隆不咋滴的治安，总让人觉得不安，幸好最後也没什麽发生。我猜大概率是house keeping把门卡错拔了，还是一样引以为戒
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地理位置优越方便，周围很多饭店，服务迅速友好，停车就在酒店紧邻的收费地下公共停车场，早餐也不错。
还会入住。
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科隆施柏阁酒店预订电话：+8620-86009099
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其他咨询： （交通、订餐、会议、桑拿娱乐、发票开具、物品遗失等）
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科隆施柏阁酒店地址：北莱茵-威斯特法伦州 · 科隆 · · Habsburgerring 9-13, 50674 科隆, 德国
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