Kailan Hotel (Harbin Central Street Flood Control Memorial Tower)

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Comment

Guest user：Heating did not work properly, needed to ask for electric heating. Hotel pictures on trip.com suggest a much better and higher standard than it is. Location is good, very close to Zhaolin Parc and Pedestrian Street

2023-01-01

Guest user：A relatively new hotel with nice decor and a good view from the room

2023-06-01

Guest user：Location is perfect, literally meters from the main street. that's pretty much what and all you are paying for. We were in the basic room so expectations were low. I would say it satisfy the basic needs in terms of space and amenities. I mean is a decent place to sleep for the location. However, the room is really small, a bit cold, old and pretty much falling apart here and there. Bed was good, comfortable and soft. Rooms are not soundproof so expect to hear everything going around. However, we were lucky to not have many guests around. Wifi was horrible and slow. Reception was great and the staff at the entrance has been friendly and available with any requests. For the low score to service it is meant to the cleaning. Room was still dirty on the angles when we arrived. Soups were never refilled in the bathroom (not even the hand ones) and we had to ask everytime to get a refill. Feels like cleaning lady entered, put the cover on the bed back in order and left without caring much on whatever was needed to be refilled or cleaned in the room. Barely touching the bottom of the job. Anyway back again, low expectations, decent room, great location. Satisfy the basic requirements and if you get it for a low price might be worth it.

2023-02-01

Guest user：Great customer service ? Great location ? Also an excellent gym ?

2024-01-01