Dear Edward,Thank you for your feedback.Please note that, as is common practice in most hotels, the exact apartment assignment is provided on the day of arrival. This allows for flexibility in our occupancy planning. If you have specific wishes for your apartment, for example a certain floor, bathtub, balcony, then you can let us know in advance. We are happy to be able to offer our guests exactly what they want.Regarding the temperature during your stay: while our apartments are well-insulated, they are of course not immune to weather extremes. We make it clear before booking that our units are not equipped with air conditioning. However, each apartment is provided with a fan. If you didn’t find one, we would have been happy to assist—our service team is available daily until midnight and always ready to help with any concerns.We hope you still had a pleasant time in the area and would be glad to welcome you again in the future.Your Eco Smart Apartments Team
Dear Sylvie, thank you for your feedback! We're delighted to hear that you enjoyed the clean, quiet, and spacious room. We understand your concern regarding the smart door system and appreciate your suggestion about having a spare key as a backup. Your input helps us improve, and we’ll definitely take it into consideration. We hope to welcome you again soon! Best regards, ESA-Team
