The staff were so kind and helpful. I checked in just as the kitchen closed and the asked the chef to restart the pizza oven so I could have dinner.
I also had a broken foot which was very painful and swollen from an entire day walking around Luton airport. They provided me with a huge bowl of ice which made a massive difference and I left the hotel the next day feeling rested and much more comfortable.
As I was about to leave a kind lady at the check in desk came and gave me a bottle of water and a chocolate bar to take with me.
Great experience after the previous day’s hellish experience with EasyJet at Luton airport.
We booked a superior family room and received a very small double room we could hardly get my wheelchair in. I did not have the will to question that night as we were so tired, we were just happy it was close to reception and on the ground floor. We did also have to pay for somebody to bring food we ordered because we were unable to pick it up ourselves from the bar due to disability. I don't think this is fair either, as it wasn't due to choice.
It was about a 10 min walk from the airport. Which is normally very much doable but my husband and I went when it was cold so the walk seemed longer. Hotel is lovely for spending the night. Very clean and comfortable. Really couldn't and wouldn't have asked for more. Breakfast was good too.
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