First time staying in this new building and was blown away by how spacious and comfy the room was! I’ve been to a few IHG hotels and this was definitely one of the best I’ve stayed.
Although it’s slightly off the main places, it’s only a short distance away from Raja Uda so you can still get great food while keeping some privacy and good rest, away from the bustle. Amazing view of the Penang port too!
It’s also a short distance to the island, so you’re still getting the best of both worlds, but at affordable price for the spacious interior.
Great job from the staff and front desk! Will return soon (if the price is affordable!)
A really good stay at the Crowne Plaza Hotel. The room was clean, comfortable, and welcoming throughout my time there. I didn’t expect this newly built hotel in Butterworth, which opened in February 2025, to have such a nice swimming pool with a sea view. Truly impressed and overall a very comfortable experience.
I recently stayed at the Penang during a business trip and had an excellent experience. The rooms were modern, clean, and comfortable—perfect for unwinding after a long workday. The hotel’s business facilities were well-equipped, and the Wi-Fi was fast and reliable. Staff were professional, attentive, and always ready to assist. The location was convenient for meetings around Prai, and the breakfast spread offered a good mix of local and international options. Overall, a smooth and pleasant stay that made my work trip much easier.
I recently stayed at this hotel and, unfortunately, my experience was not as smooth as expected.
1. Room Type Issue
I had specifically requested a king bed when making my booking. However, upon check-in, I was given a twin-bed room. The explanation provided was that no king rooms were available. What made this disappointing was that I checked the hotel’s website shortly afterward and found that king-bed rooms were still being advertised as available for booking. This raises the question of why my original request was not honored. The staff also mentioned that the instructions from the booking platform indicated a twin-bed preference, which was not the case.
2. Lack of Room Cleaning
During my stay, my room was not cleaned at all. Basic housekeeping is expected, especially for multi-night stays, and it was frustrating that this service was not provided.
Booked 2 rooms, connecting room. We checked in at around 8pm, the girl in reception who handle my check in was Sally, she is very nice and friendly. Will definitely go back again
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