客户评价 由实住客人提供的真实点评

酒店回复：

Dear Mr Gupta,Greetings of the day,Thank you for your thoughtful feedback! Providing convenience and comfort to our guests is a top priority, and it's great to know we met your expectations. We look forward to welcoming you again on your next visit!Warm Regards,Parag Patil,Operations Manager.Ibis Navi Mumbai.

酒店回复：

Dear Vin,Greetings of the day,Thank you for sharing your positive feedback and rating. We're glad to know you were satisfied with the facilities, environment, and service. We also appreciate you pointing out the issue with the shower drain—our team will look into it promptly to ensure a more comfortable experience for future stays. Your input helps us improve, and we hope to welcome you back again soon!Warm regards,Parag Patil,Operations Manager.Ibis Navi Mumbai.

酒店回复：

Dear Ms. Kumar,Greetings of the day,Thank you for sharing your valuable feedback with us. Please accept our sincere apologies for the inconvenience you experienced during your recent stay at ibis Navi Mumbai.We are truly sorry to hear that your experience did not meet expectations. Issues mentioned are certainly not reflective of the standards we strive to maintain. Your comfort and satisfaction are extremely important to us, and we regret that these shortcomings affected your stay.Please be assured that we have taken your feedback seriously. The concerns you’ve raised have already been shared with our housekeeping and maintenance teams, and immediate corrective action is being taken to avoid such occurrences in the future.We value your patronage and sincerely hope you will give us another chance to offer you the comfortable and seamless experience that we are known for.If there is anything more we can do to make it right, please feel free to reach out to us directly.Warm Regards,Parag Patil,Operations Manager.Ibis Navi Mumbai.

酒店回复：

Dear Guest, Thank you so much for your wonderful feedback! We're thrilled to hear that you had such an exceptional dining experience with us. Sharanjit will be delighted to know that his pasta expertise played a part in making your meal so memorable. We’re also glad to hear that our service made you feel welcome and well taken care of. Your recommendation means the world to us, and we look forward to welcoming you back for another delicious experience the next time you're in Mumbai! Sincerely, Abhishek Pillai Director Guest Service

酒店回复：

Dear Guest, Thank you very much for sharing such kind comments with us! We are very happy to know that your stay was so pleasant and that our team managed to make you feel comfortable and well cared for at all times. We are proud to know that the staff was so friendly and proactive, always looking for solutions for any needs you may have. We are also pleased that you enjoyed the delicious breakfast buffet, as well as the comfort and cleanliness of our rooms. We are happy to know that you also liked the terrace! We greatly appreciate your feedback and we hope to have the pleasure of welcoming you again in the future. Kind regards, Abhishek Pillai Director Guest Service

酒店回复：

Hi Guest, It was a pleasure having you with us at ibis Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service. It is very pleasing to note that you had a comfortable stay experience and thank you for acknowledging the hospitality and efforts of our team. We look forward to welcome you back soon. Sincerely, Abhishek Pillai, Director Guest Service.

酒店回复：

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Abhishek Pillai Director Guest Service