宜必思雅加达拉登萨利赫酒店-住客评论

Guest（情侣） 2025-01-01
这个酒店一切都很好包括服务，但我离开酒店后，发现我的信用卡被盗刷了几笔！真的很可恶！！！到三月份还在刷！（我已经锁了卡） this hotel was out of my expectation from everything, room is tidy,clean, staff are all kind. But I really don’t expect my credit card got scam used by the hotel staff, and I believed is the housekeeping staff snap the pic of my credit card, I was putting there because I felt like is a good hotel to be trusted.but damn I was wrong., this was ****ed up, I lost 200usd in total and I locked the card, funny thing is that they are stilll trying to use my card now lol??????
Guest（情侣） 2024-12-01
Lokasi sangat strategis. Akses mudah. Di sekitar hotel banyak aneka kuliner. Disain kamar modern minimalis. Yang perlu di upgrade: bed, terlalu ringkih. Sering bunyi2.
酒店回复：
Dear Guest,Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman Anda di ibis Jakarta Raden Saleh. Kami senang mengetahui bahwa Anda menghargai lokasi strategis kami, akses yang mudah, dan beragam pilihan kuliner di sekitar hotel. Desain kamar modern minimalis yang kami tawarkan memang dirancang untuk memberikan kenyamanan maksimal kepada tamu kami.Kami sangat menghargai masukan Anda terkait tempat tidur. Kami mohon maaf atas ketidaknyamanan yang Anda alami. Hal ini akan segera kami sampaikan kepada tim terkait untuk ditindaklanjuti dan ditingkatkan demi kenyamanan tamu di masa mendatang.Sekali lagi, terima kasih atas umpan baliknya. Kami berharap dapat menyambut Anda kembali dan memberikan pengalaman yang lebih baik di masa mendatang.Salam hangat,Guest Experience ManagerIbis Jakarta Raden Saleh
Guest（Family） 2024-11-01
booking for one night due to its close proximity to Halim Station. The hotel is new, so it’s still clean. Cute sized room. Basic necessities like soap and a toothbrush must be requested, as they are only provided upon request which is a meh.
酒店回复：
Dear Raop,Thank you for sharing your feedback about your stay at Ibis Jakarta Raden Saleh. We’re glad to hear that our close proximity to Halim Station and the cleanliness of our hotel met your expectations. It’s always a pleasure to welcome guests who value our convenient location and fresh environment.We appreciate your comments about the room size and basic amenities. To support sustainability and reduce waste, some items like soap and toothbrushes are provided upon request. However, we understand this might not meet everyone's preferences, and your feedback helps us refine our services to better suit our guests' needs.We hope to welcome you back in the future for another comfortable stay. If there’s anything we can do to enhance your experience, please don’t hesitate to let us know.Warm regards,Ibis Jakarta Raden Saleh
Guest（商务旅客） 2024-11-01
房间和服务非常出色。楼下早餐也可以。就是位置有点出行不怎么方便，路阻比较严重。如果是去参加展会应该是比较方便。
酒店回复：
Dear Valued Guest,Thank you for sharing your experience at Ibis Jakarta Raden Saleh. We are delighted to hear that you enjoyed your room and the outstanding service provided by our team. We’re also glad you appreciated the availability of breakfast downstairs.We understand that the traffic conditions around the area can be challenging at times. Your feedback is important, and we hope to continuously find ways to enhance the convenience for our guests, especially those attending exhibitions or events.We sincerely appreciate your support and look forward to welcoming you back for another pleasant stay in the future.Warm regards,ibis Jakarta Raden Saleh
Guest user（Travel with friends） 2024-11-01
Room is clean,service is friendly,near to (about 6 km) malacca hardware,and near supermarket,24hours shop. The only thing is hard to find the location on the map,especially if you want to use grab or otherwise system to call a car,hard to tell the driver the location on map...Hope can put it on the map.
酒店回复：
Dear Guest,Thank you for your feedback and for choosing ibis Jakarta Raden Saleh. We're pleased to know that you enjoyed the cleanliness of our rooms, the friendly service, and the convenience of our location near Malacca Hardware, supermarkets, and 24-hour shops.We’re sorry to hear about the challenges you faced with navigation when using ride-hailing apps. Please note that our hotel is listed on maps, but we understand that some drivers may encounter issues locating us. We recommend sharing our full address or sending the map pin directly via the app to ensure a smoother experience.Your feedback is important, and we’ll explore ways to make our location even more accessible for guests. We look forward to welcoming you again in the future and providing an even better stayWarm regards,Guest Experience Manageribis Jakarta Raden Saleh
Guest user（Couples） 2024-11-01
I like the most is the bed, super comfy and fall asleep deeply fast. The location not too far from ?Town. The cleanliness was ok, but can see a bit stain in the toilet there. We stayed 4 night, we requested extra bottle, the reception want to charge us with additional bottle requested, kind of weird never have a hotel ask to pay for the drinking bottle or is this norm in Indonesia? Other than that service was good. The breakfast have option with indonmee upon order. Special but don’t expect like the photo.
酒店回复：
Dear Lee Siew Mun (Mun Lee),Thank you for sharing your detailed feedback about your recent stay with us at ibis Jakarta Raden Saleh. We’re thrilled to hear that you found our beds super comfy and enjoyed a restful sleep – it’s always our goal to provide a relaxing experience for our guests.We’re also glad you appreciated our location and found it convenient for exploring the city. However, we sincerely apologize for the areas where we fell short of your expectations.Your comment about the toilet cleanliness has been noted, and we will address this with our housekeeping team to ensure improvements are made. Regarding the bottled water, we provide complimentary bottles as part of the room amenities, but there is a nominal charge for additional bottles beyond the standard allocation. We understand this may feel unusual, and we’ll ensure to clarify this policy with our guests to avoid confusion in the future.As for breakfast, we're happy you found the Indomie option unique, though we regret that it didn’t fully meet your expectations. We’ll review your input to improve the presentation and align it more closely with the photos.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards,Guest Experience Manageribis Jakarta Raden Saleh
Guest user（Solo travelers） 2024-10-01
Good & clean…!!!
酒店回复：
Dear Steve Takehiko,We very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
Guest user（Family） 2024-10-01
New and simple hotel, convenient location with some shops nearby. Lobby looks clean with nice smell but hotel room cleanliness need to improve especially toilet.
酒店回复：
Dear TheTravelGirlThank you for taking the time to tell us about your experience at the Ibis Jakarta Raden Saleh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Jakarta Raden Saleh, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Experience team
Guest user（Travel with friends） 2024-10-01
Hotel is brand new. Staffs are friendly. Room Was clean and modern. Amenities are perfect. I recommend this place.
酒店回复：
Dear Guest,We very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
Guest user（独自旅游） 2024-10-01
还可以的员工很亲切设施也很新不过床品还是有一点污渍看着应该是洗过但是没洗掉
酒店回复：
Dear YYX0609,Thank you for taking the time to tell us about your experience at the Ibis Jakarta Raden Saleh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Jakarta Raden Saleh, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Experience team

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-01-01

Guest（情侣） 2024-12-01

Guest（Family） 2024-11-01

Guest（商务旅客） 2024-11-01

Guest user（Travel with friends） 2024-11-01

Guest user（Couples） 2024-11-01

Guest user（Solo travelers） 2024-10-01

Guest user（Family） 2024-10-01

Guest user（Travel with friends） 2024-10-01

Guest user（独自旅游） 2024-10-01

客户评价由实住客人提供的真实点评