露西妮酒店-住客评论

Guest（Couple） 2025-12-01
The staff was amazing! Friendly, courteous, and super excited to meet our dogs. We picked this hotel because it's pet friendly, but they really mean it! We will be going back the next time we visit. The rooms were very clean and didn't have carpet for dirt/sand to hide in. They have snacks and drinks in the rooms. The housekeepers were quick and efficient at getting our room clean while we were out. Highly recommend!
酒店回复：
Hi there!Thank you so much for the sweet review! Our team had the best time welcoming you and your pups, we really do love our four-legged guests just as much as the humans. We’re thrilled to hear your room was spotless, comfy, and sand-free, and that the snacks and drinks hit the spot. Our housekeeping crew will be so happy to know their quick magic didn’t go unnoticed!Can’t wait to welcome you all back to our little beach house on your next visit! Cheers! Marisa Morales | Front Desk Supervisor
Guest（Other） 2025-12-01
The hotel does not provide the customary cable. It has a service called cast that mirrors your phone. I think I understand that, but I can’t believe everyone does. There was no television connection the whole stay. We were there over Thanksgiving weekend and had wanted to watch a big football game. There was no coffee pot in the room and when my husband went to get coffee, our last warning, there were two other people standing with empty cups waiting because the hotel had not remembered to put coffee on. This was at 8:30 AM on a Sunday morning. The room did not even offer a chair to sit in. There was room for a chair and small table, but none was provided. You just can’t put lipstick on a pig.
酒店回复：
Dear Melody,Thank you for taking the time to share your feedback with us. I’m really sorry your stay didn’t meet expectations, especially over the holiday weekend.For the TV issue, we weren’t able to get a technician out because of the holiday, so we couldn’t restore cable during your visit. I know how disappointing that was with a big game on. The good news is that the service has since been fully fixed.I’m also sorry that the morning coffee wasn’t ready. At 8:30 AM, it absolutely should have been available. We’ve addressed this with our team so it doesn’t happen again. We’re also in the process of adding coffee makers to our rooms, and your feedback only confirmed how important that is.Your comments about seating and room layout have been shared with our management team as we continue updating our spaces.Thank you again for letting us know what went wrong. Your feedback helps us improve the experience for future guests.All the best,Marisa Morales Front Desk Supervisor
Guest（Other） 2025-12-01
Old and very basic. Concrete floor in the room. No elevator to the upper floor. More of a motel than a hotel. Definitely not worth the price. I had a room booked for February that I cancelled. I am not a fan of this motel.
酒店回复：
Dear Scott, Thank you for taking the time to share your thoughts. We’re sorry to hear that our property didn’t meet your expectations. We understand that our style and layout, including features like the concrete floors and lack of elevator, aren’t a fit for every guest.We appreciate your feedback, as it helps us understand different perspectives and continue improving where we can.Best regards, Marisa Morales Front Desk Supervisor
Guest（Other） 2025-12-01
Basically a remodeled Motel 8. No elevator and overpriced. No coffee in room. Clean but not worth the price ($180+ a night). Parking is very tight. Far from amenities. People are very nice. Just not up to our standards.
酒店回复：
Dear Deanna, Thank you for taking the time to share your feedback. We’re glad to hear that you found our team friendly and the room clean, as that’s something we take great pride in.We understand that our hotel may not be the right fit for every traveler. Our property is a thoughtfully restored boutique motel-style hotel, and while we don’t offer elevators or in-room coffee makers, we do provide complimentary coffee in our common areas along with a unique, intimate experience that many guests appreciate. We also understand that parking can feel tight and appreciate you sharing that feedback.We truly value your comments, as they help us continue to improve, and we appreciate you staying with us.Warm regards,Marisa
Guest（Other） 2025-12-01
The music from the upper deck bar is heard in the room until after 11. Not a place to get a peaceful sleep. No complentery breakfast.
酒店回复：
Dear Kevin, Thank you for taking the time to share your feedback. We’re sorry to hear that the music from our Rooftop impacted your stay. As both a boutique hotel and a live music venue, we do host music into the evening, typically until around 11:00 p.m., which can be heard in some guest rooms.We understand this may not be the ideal environment for guests seeking a completely quiet night and appreciate you sharing your experience. Additionally, as a boutique property, we do not offer a complimentary breakfast, though we do have on-site dining and nearby options our guests enjoy.Thank you again for your feedback, and we appreciate you staying with us.Warm regards,Marisa Morales | Front Desk Supervisor
Guest（Family） 2025-12-01
The hotel has been refurbished and is now having very good interiors and exterior also. The location is amazing as it’s 5 mins walk to beach. There is a e bike place right next to the hotel. The main strip is accessible by foot or by Ebike from the hotel. Main qualms about the hotel is that floor is not carpeted, the WiFi is not stable, the rooms have very little space to walk if we spread the luggage around, and there are no options in the restaurant for vegan people apart from just fruit bowl. Ample parking everywhere around the hotel except the back parking in cutting into a back road which is not safe for truck parking. It may be good only for small cars.
酒店回复：
Dear Atul, Thank you for taking the time to share your experience. We’re glad you enjoyed our refreshed design, location, and proximity to the beach.We also appreciate your feedback on the room layout, WiFi, parking, and dining options. Regarding the flooring, we intentionally do not have carpet in our rooms due to our beachfront location, as it helps manage sand more effectively and allows us to maintain a cleaner, fresher space for our guests.Your comments are truly valuable as we continue to make improvements, and we hope to have the opportunity to welcome you back to Hotel Lucine in the future.Best regards, Marisa Morales Front Desk Supervisor
Guest（Other） 2025-11-01
TV service was limited! Also, we did not get a free breakfast. We paid quite a bit for it!
酒店回复：
Dear Guest,Thank you for taking the time to share your feedback. We’re glad you chose to stay with us and appreciate your honesty. We’re sorry to hear the TV channel selection didn’t meet your expectations—our team is currently exploring expanded streaming and entertainment options to enhance the in-room experience.Regarding breakfast, Hotel Lucine’s restaurant operates à la carte rather than a complimentary breakfast model, allowing us to offer locally inspired dishes made fresh to order. We’ll make sure our team clarifies this more clearly during the booking and check-in process.We truly value your input and hope you’ll consider giving us another opportunity to provide the exceptional stay we’re known for.Kind regards,Josh SchmidtRegional Manager
Guest（Other） 2025-11-01
This was my first visit. I was really pleased with the Hotels design and retro feel. It reminded me of the iconic motels of 1960 California. I am 73 so those places were special. I hope to stay here often.
酒店回复：
Dear David, We’re so glad your first visit left a good impression! It’s wonderful to hear the design and retro vibe brought back memories of those iconic California motels. We’d be thrilled to welcome you back to our little beach house anytime and look forward to making each stay just as special.All the best, Marisa Morales | Front Desk Supervisor
Guest（Other） 2025-10-01
This is a great hotel for anyone wanting to visit Galveston. If you pass by it may seem like an old hotel, but what they have done with the remodel is truly amazing. We will be back.
酒店回复：
Dear Alen, Thank you for your king words. From old-school charm to modern seaside vibes, so glad you enjoyed your time spent with us. Can't wait to welcome you back to Hotel Lucine again soon! Best regards, Marisa Morales Front Desk Supervisor
Guest（Family） 2025-10-01
This is one of the best hotels I've stayed at. The staff was amazing the design was gorgeous. I can't wait to go back!
酒店回复：
Dear Caitlin,Thank you so much for the wonderful review! We’re thrilled to hear that your stay with us was one of your best and that our team and design made such a lasting impression. Creating a space that feels both welcoming and inspiring is what we strive for, so it’s incredibly rewarding to know we hit the mark. We can’t wait to welcome you back to Hotel Lucine for another unforgettable Galveston getaway!Kind regards,Josh SchmidtRegional Manager

客户评价 由实住客人提供的真实点评

Guest（Couple） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（Other） 2025-12-01

Guest（Family） 2025-12-01

Guest（Other） 2025-11-01

Guest（Other） 2025-11-01

Guest（Other） 2025-10-01

Guest（Family） 2025-10-01

客户评价由实住客人提供的真实点评