客户评价 由实住客人提供的真实点评

酒店回复：

Hey Kthérèse,Your feedback has certainly given us pause. It is disheartening to hear that your recent stay at the Ruby Molly was not up to the mark and that our team did not meet your expectations. The essence of our profession is indeed in the hospitality we extend to our guests, and we're deeply sorry that you felt a lack of warmth and care in your interactions with us.Our Lean Luxury philosophy indeed emphasises on the principles of efficiency and simplicity. However, it's equally important that our guests feel welcome, respected and valued, and that our hosts are available to assist with any needs or questions. The experience you described seems to be a departure from these principles.We want you to know that every guest is important to us and we are committed to making your stay comfortable and enjoyable. We believe in creating a positive environment for our guests and staff alike, and any sign of discontent from our team is a serious concern.We genuinely hope that we will have the opportunity to regain your trust and provide you with the hospitality that we are known for.Your Ruby Molly Team

酒店回复：

Hey Sunshine,Thank you for the wonderful feedback. We're delighted to hear that you found our newly renovated hotel to be excellent in every way. It's great to know you enjoyed our bar and restaurant, found our front desk service to be nice, and appreciated our central location close to key attractions.We're also thrilled you enjoyed our breakfast and found the bed comfortable. These are some of the elements we focus on to provide a memorable experience for our guests.We can't wait to welcome you back to Ruby Molly on your next visit to Dublin.Your Ruby Molly Team

酒店回复：

Hey Q?i?n?g?g?u?a?n?b?u?c?h?i?x?i?a?n?g?c?a?i,Thank you for your feedback. We're glad to hear that you found your room to be nice and comfortable. In terms of breakfast, our Lean Luxury philosophy focuses on providing a curated selection that, while it may seem simple, is designed with quality in mind.We understand your concerns about the busy surroundings. Our hotel is indeed located in the heart of Dublin, which brings with it a bustling atmosphere. It's part of the city's charm, offering a mix of the old and new right on our doorstep, from historic sites like St Mary’s Abbey to the Victorian Fruit & Vegetable Market.It's unfortunate that it initially made you feel nervous, but we're relieved to hear that your stay went smoothly in the end. We hope that on your next visit, the vibrancy of our location will add to the enjoyment of your stay rather than cause any concern.We look forward to welcoming you back to Ruby Molly in the future. Your Ruby Molly Team

酒店回复：

Hey Mark,Thanks for your review and for sharing your thoughts. We're pleased to hear that you found our rooms to be good and enjoyed our central location with easy access to shopping and parking facilities.As part of our Lean Luxury philosophy, instead of in-room fridges, we offer complimentary hot drinks and a Maxi bar in our Galleys. We're sorry if you encountered any residual decorating smells. Our team works hard to ensure our rooms are fresh and inviting for all our guests, and we'll certainly take your feedback on board.It's great to know that you feel confident in choosing us again for future stays. We look forward to welcoming you back to Ruby Molly.Your Ruby Molly Team

酒店回复：

Hey Sunshine,Thanks for your positive review. It's great to know that you appreciated the cleanliness of our rooms and the additional touches like Marshall amp. Our Lean Luxury philosophy is all about providing essential luxuries, and we're glad these resonated with you.Our central location is definitely one of our strengths, and we're happy you found it convenient for your needs. It's always wonderful to be able to stroll to nearby attractions and supermarkets, isn't it?We're also pleased to hear that you enjoyed our Galley and found our team to be friendly and enthusiastic. Our team is genuinely committed to providing a welcoming and enjoyable experience for our guests.We can't wait to welcome you back on your next visit to Dublin.Your Ruby Molly Team