Dear Mr. Asisht224, It is with sincere regret that I note your dissatisfaction with our service and facilities and truly apologize for the inconvenience caused. Please may I assure you that I have addressed this matter with the team and all internal procedures have been strengthened and emphasized to avoid any recurrence. I request you to please treat this incident as non-representative of the ibis experience and give us another opportunity to make amends. Warm Regards, Sanjeev Kalyani, General Manager Ibis Nashik