Dear Colin,Thank you for staying with Quest Ascot and taking the time to share your valued feedback with us. At Quest Apartment Hotels, we pride ourselves on delivering exceptional experiences for our valued guests, so please accept my sincere apologies that your stay was less than perfect. We always tell our guest to be mindful of the comfort of other guest as well, unfortunately it was not the case this time. Regarding the pillows, we got different pillows in the wardrobe, or you could contact reception for different types of pillows . For future reference, we have our staff on site 24/7 and please do not hesitate to contact reception at any time. I believe our team will do everything in their power to solve any issues. We hope your next stay with us be a pleasant one and looking forward to welcoming you back again. Kind regards, Quest Ascot
Dear Nicholas, Thank you for choosing to stay at Quest Ascot. We appreciate you taking the time to share your feedback. We are sorry to hear you were dissatisfied with the unit and we will like to let you know that we have been working with our beloved landlord to refurbish the rooms and bring it up to date. At Quest, we pride ourselves on delivering exceptional guest experiences and your insights help us continually improve. We hope to see you again at Quest Apartment Hotels soon. Kind Regards Quest Ascot
