艾扉酒店（乌鲁木齐国际大巴扎人民电影院店）-住客评论

Guest（与好友旅游） 2025-09-01
酒店从前台到迎宾到门衞协管大爷、都特别热情、好客耐心给你旅行中的疑问做参考、就像朋友。保洁大姐也勤快不停在打扫。房间乾净舒适，布局很适合外出旅行又不需要太贵的朋友，性价比超高、下不来还住这里。??
酒店回复：
亲爱的宾客，看到您的好评和点赞，我们心里暖暖的！特别感谢您留意到从前台、迎宾到门衞大爷的热情好客——他们用朋友般的耐心帮您解答旅行疑问，这份真诚我们已第一时间转达；还有勤快保洁大姐的默默付出，以及您喜爱的乾净舒适房间和超高性价比，都是我们最想传递的诚意。“下次还住这里”是最温暖的约定，我们已备好贴心服务，静候您的再次光临！
Guest（独自旅游） 2025-09-01
如家酒店下面的品牌，第一次体验，非常不错。酒店位於老城区中心，交通出行方便，附近有地铁。市内各商业街区或景点打卡之地都能步行或网约车，地铁直达。酒店周边当地特色餐饮选择性很，酒店对面的楼兰餐厅就非常不错好吃。酒店内部装饰高雅整洁客房虽不大，但乾净整洁衞生，设施齐全，但（房间里如能安装个小夜灯就更好了）。酒店接待小妹及服务员都非常客气热情周到。非常不错的酒店，下次有机会还会选择这里入住。
酒店回复：
非常感谢您对我们如家旗下品牌的首次体验给予高度评价！很高兴您对酒店的地理位置、周边餐饮（特别是对面的楼兰餐厅）、客房整洁度以及员工的热情服务感到满意。您提出的“房间安装小夜灯”建议我们已记录，并会反馈给相关部门在後续改善中考虑。期待您的再次光临，祝您旅途愉快！
Guest（家庭旅游） 2025-09-01
説实话乌鲁木齐的酒店我选了很久，距离大巴扎近的太贵了，便宜的又太远了。好幸运最终选到了艾扉酒店，连的士司机师傅都夸我好会选酒店，地理位置超级棒。説酒店所在的位置是以前还没有大巴扎的时候乌鲁木齐最繁华的地方。酒店楼下就有好多吃饭的地方，想吃美食根本不用走太远。旁边就有地铁站，出行也非常方便，打车去大巴扎和和田二街领馆巷就是起步价。酒店的服务非常好，连打扫衞生的大姐都会关心我们叫晚上多穿件衣服再出门，前台的小姐姐还送了早餐。我真的要夸下酒店的早餐，我们是最後从乌鲁木齐返程，这家酒店的早餐是此次新疆之旅所有酒店里最好的，品种丰富，味道可口，老爸老妈赞不绝口。不过酒店的房间不是很大，淋浴只有花洒没有顶喷，洗脸池也比较小，但是跟价格和地理位置比起来我觉得已经非常超值了。
酒店回复：
“非常感谢您的详细分享和高度评价！很高兴您和家人在艾扉酒店度过了愉快的时光，也感谢您对我们地理位置、服务、早餐的认可。您提到的房间大小和设施建议我们已经记下，会认真考虑优化，希望未来能为您提供更完美的体验。期待您和家人再次光临乌鲁木齐，我们随时欢迎您回家！”
Guest（家庭旅游） 2025-09-01
在新疆报团游玩以後，预留了两天在新疆自由逛，选择了这家酒店，主要是临近地铁口，一站就是大巴扎，周围吃饭的地方也比较多。和小孩住了商务大床，乾净且安静有阳光，体验特别好，一觉睡到10点钟。终於休息过来了。我们的飞机是下午7点的，还很贴心的帮我们把退房时间免费延期到4点，方便我们休息，体验感超级好。
酒店回复：
尊敬的宾客：太开心能以这样的方式为您的新疆之旅收尾！看到您説因酒店临近地铁口、一站直达大巴扎的便利选择我们，又因商务大床的乾净安静、满室阳光让您和孩子睡了个舒服觉，还提到免费延退至16点的贴心安排帮您轻松衔接行程，我们由衷地感到温暖。您在新疆的奔波与放松，我们都通过文字感受到了——能成为您旅途里“休息过来”的充电站，是我们最荣幸的事。期待下次您带家人再来新疆探索时，仍能选择我们，继续这份舒适与便捷！
Guest（其他） 2025-09-01
房间很乾净，新新的看着就舒服，服务人员态度很好，停车场提前和前台打电话，会帮你停好，或者陪你停好，酒店早餐丰盛，位置一流，坐地铁一站就到大巴扎，酒店左边巷子口新疆大叔五块钱一根的羊肉串又大个又好吃，买了两次，总比很满意
酒店回复：
尊敬的宾客，看到您“总体很满意”的评价，我们全体员工都充满了干劲！房间的洁净与崭新感是我们对居住品质的基本承诺，能让您看得舒服、住得安心，便是这份承诺的最好答卷。前台提前协调的停车服务，是想为您省去旅途奔波中的琐碎烦恼；丰盛的早餐和“一站直达大巴扎”的黄金位置，更是希望从清晨到日暮，都能为您的行程注入便捷与活力。尤其开心的是，酒店旁新疆大叔的五块钱大羊肉串成了您的惊喜发现，这份藏在巷口的烟火气，正是旅途里动人的小确幸。若您下次再来，我们依然会在原地等候，为您延续这份舒心体验！
Guest user（Family） 2025-06-01
Perfect location
酒店回复：
Thank you for highlighting our location! We’re so glad it added to your great experience—being in a convenient spot is something we work hard to offer, and it means a lot to know it hit the mark. Looking forward to welcoming you back soon!
Guest user（Couple） 2025-06-01
It was a very nice stay. The room was very clean, the service is professional, the location was awesome (near the metro station + delicious restaurants are opposite).
酒店回复：
Dear guest,Thank you for your kind words! Delighted to hear you enjoyed the clean room, professional service and great location. Hope to welcome you back soon!
Guest user（Other） 2025-06-01
All the staffs were so friendly and helpful, especially the front desk. We were attended by pretty and cute Xiao Mu (I hope I got her name right) She makes us feel at home. She is so polite. We like room 211 just besides the laundry room, easy for us to do our laundry. Unfortunately, the air-conditioning breaks down. I hope they fix it by now. We were moved to Room 611. We tried to switch on the TV, but it was not working. Informed the front desk, and was told they will send someone to check, but that someone never came. Anyway, whether the TV works or not it’s not so important for us. Maybe we didn’t know how to switch it on. What matter is when your guests informed of something is not functioning, it has to be looked into as soon as possible. Sometimes, this little issues can make your guests either happy or upset. A little room for improvement ?? If ever I am back in Urumqi, I will stay at this hotel again. Keep it up Aifeng Hotel!!
酒店回复：
Dear guest, thank you for your detailed feedback! We're delighted you enjoyed the friendly staff, especially Xiao Mu at the front desk, and found room 211 convenient. We sincerely apologize for the air - conditioning and TV issues, and for the missed follow - up on the TV. Your advice about promptly handling guest concerns is well - taken, and we'll work on improvements. Looking forward to welcoming you back in Urumqi!
Guest user（Traveling with friends） 2025-06-01
The hotel's location was superb. There are lots of happenings around this area. Bazaar is one stop away from the hotel. Customer Service was good. They helped to arrange a take-away breakfast for me on our last day, knowing we had to depart early.
酒店回复：
Dear guest, thank you for your kind words! Delighted you enjoyed our location and service. Hope to welcome you back soon!
Guest user（Traveling with friends） 2025-06-01
The reception is not friendly and helpful . I have been told that the first room I have checked in hasn’t been occupied or cleaning up for a week. I was sent to another room after I complained to the manager.
酒店回复：
Dear guest,We sincerely apologize for the unpleasant experience. Your feedback is crucial to us, and we've addressed the reception issues and enhanced room inspection processes. We hope to have the opportunity to provide a better stay next time. Thank you for bringing this to our attention.

客户评价 由实住客人提供的真实点评

Guest（与好友旅游） 2025-09-01

Guest（独自旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（家庭旅游） 2025-09-01

Guest（其他） 2025-09-01

Guest user（Family） 2025-06-01

Guest user（Couple） 2025-06-01

Guest user（Other） 2025-06-01

Guest user（Traveling with friends） 2025-06-01

Guest user（Traveling with friends） 2025-06-01

客户评价由实住客人提供的真实点评