新加坡滨海泛太平洋高级服务公寓(Pan Pacific Serviced Suites)-住客评论

Guest（Couple） 2026-01-01
The team at Pan Pacific were great at organizing a cute stay for my wife’s birthday with cute cards and cakes. We stay at this property atleast 5 times a year since the last 3 years and we hope to continue to.
Guest（Family） 2025-12-01
I recently had the pleasure of staying at the hotel during my visit, and I am compelled to share my exceptional experience. From the moment of check-in, the staff demonstrated remarkable professionalism and warmth, ensuring every aspect of my stay was comfortable and seamless.
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your exceptional experience with us.We are thrilled to hear that from the moment of check-in, our team provided professional and warm service, ensuring your stay was comfortable and seamless. Your kind words about our amenities, cleanliness, surroundings, and service truly motivate our team to continue delivering memorable experiences.We look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore in the near future.Sincerely yours,Maezel AngelesGuest Services Manager
Guest（Couple） 2025-12-01
Nice hotel for a short stay in a central area of Singapore. The staff was very friendly and the neighborhood is really convenient.
酒店回复：
Dear Valued Guests, Thank you for taking the time to share your stay experience with us.We are pleased to hear that you enjoyed your stay in our One Bedroom Deluxe Suite and found our staff friendly. It is also great to know that you appreciated the convenience of our central location. Your positive feedback is truly appreciated and will be shared with our associates.We look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore for another enjoyable stay.Sincerely yours,Maezel AngelesGuest Services Manager
Guest（Traveling with friends） 2025-12-01
This is my 3rd time checking in to this hotel. Cause their service was great from my 1st and 2nd experience. esp their amenities and location, but when i checked in yesterday, 24/12/25. i had a horrible experience with the receptionist name “Diyana” she kept on telling me that my physical ID si not enough as a requirement for check in, she kept on insisting that she needs my passport, but i told her, i’ve been to other hotels here in SG, they never as for my passport cause i already have the IC. she asked me to go back to my house and collect my passport or else i wont be able to use my key card. i told her, my house is far away from bugis, and she told me she really need my passport, and IC is not enough. I’m so frustrated and pissed off cause it will took me 2hrs to go back and get my passpord, and she even told me that my key card will only be valid until 7pm. and she needs to see my passport by 7pm. And when i check their regulations in website, it was stated there that either physical IC or passport will do. I’m very dissappointed with what happened. And she even kept on calling to our room, telling me that the visiting hours is until 10:30pm, when i checked the time. its only 8pm. I thought i will have a good time with one of the fav hotels in SG, but because of your staff “Diyana”, she made my stay with alot hassle and worst experience with Pan Pacific.
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us.We sincerely apologize for the frustration you experienced during check-in. We understand how this situation impacted your visit, especially given your previous positive experiences with us.We would like to clarify that, in line with Regulation 17 of the National Registration Regulations (NRR), all guests are required to present a valid physical Identity Card (IC) or Passport for verification during check-in. Digital NRICs (e.g., via Singpass) and other forms of ID such as work permits, IPA letters, driving licenses, or membership cards are not accepted. This regulation is mandatory and applies to all hotels in Singapore. We regret any confusion this may have caused and assure you that our staff were following this official requirement.Regarding the visiting hours, please note that our policy allows visits until 10:30 pm. We apologize if the communication regarding this caused any inconvenience during your stay.Your feedback has been shared with our team to help prevent similar situations in the future. We truly value your loyalty and hope to have the opportunity to welcome you back for a smoother and more enjoyable experience.Sincerely yours,Ashley DevAssistant Guest Services Manager
Guest（Family） 2025-12-01
The property is a little old but the stay was still comfy and clean. The gym is a good size and the views from the rooftop pool was great! It was a spacious room and we really enjoyed our stay, thanks for the accommodating service and chocolates too.
酒店回复：
Dear jerraine lin,Thank you for taking the time to share your wonderful feedback.We are delighted to hear that you found your room comfortable and clean, and that you enjoyed the spacious layout. It’s also great to know that you appreciated our gym facilities, the views from the rooftop pool, and our team’s accommodating service, including the chocolates.We’re pleased that these aspects contributed to an enjoyable stay. Your kind words are truly appreciated, and we look forward to welcoming you back for another memorable visit.Sincerely yours,Ashley DevAssistant Guest Services Manager
Guest（Traveling with friends） 2025-12-01
Overall, my stay was good, but there were a few inconveniences. I felt a bit frustrated as I was not informed in advance that a passport was required for check-in, which caused me to go back home to retrieve it. After checking in, the room access provided was not updated, so I had to go back down again to have it corrected. Additionally, the bathroom did not have a bidet, which would have been more comfortable for guests. Despite these issues, the hotel itself is nice, and overall the stay was still good.
酒店回复：
Dear Ms SweetMelai,Thank you for taking the time to share your detailed feedback with us.We sincerely apologize for the inconveniences you experienced during your stay. We understand how frustrating it must have been not to be informed in advance about the passport requirement for check-in and the initial room access issue.For clarification, in line with Regulation 17 of the National Registration Regulations (NRR), all guests are required to present a valid physical Identity Card (IC) or Passport for verification during check-in. Digital NRICs (e.g., via Singpass) and other forms of ID such as work permits, In-Principle Approval (IPA) letters, driving licences, or membership cards are not accepted. Only the original physical ICs or passports are permitted. This requirement is stated clearly in the booking details and is a regulatory requirement in Singapore. We appreciate your understanding regarding this policy.Your comments regarding the bathroom facilities are also noted, and we appreciate your suggestions for making the stay more comfortable.We are glad, despite these challenges, that you found the hotel enjoyable and had an overall good stay. Your feedback is valuable as it helps us improve our services and the experience for all guests.We hope to have the opportunity to welcome you back to Pan Pacific Serviced Suites Beach Road, Singapore, and provide you with a seamless and more comfortable stay in the future.Sincerely yours,Ashley DevAssistant Guest Services Manager
Guest（Traveling with friends） 2025-12-01
booked 2 rooms and was given rooms on the same floor which we appreciate. staff were friendly and respond promptly when we needed something. rooms were big and spacious, we had a good night sleep. will be back again ??
酒店回复：
Dear Valued Guests,Thank you for taking the time to share your wonderful feedback with us.We’re delighted to hear that you enjoyed your stay and appreciated having both rooms on the same floor. It’s great to know that our team was friendly and responsive, and that you found the rooms spacious and comfortable for a good night’s rest.Your kind words truly mean a lot to us, and we’re especially pleased to know that you plan to return. We look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore for another enjoyable stay.Sincerely yours,Ashley DevAssistant Guest Services Manager
Guest（Family） 2025-11-01
The room was clean. However, breakfast seating was limited, so there was a wait, and the food selection was also limited.
酒店回复：
Dear Sukijy,Thank you for taking the time to share your stay experience with us.We are glad that we have exceeded your expectations, and we truly appreciate your positive feedback on the cleanliness of your room. We also value your comments regarding breakfast seating and food selection, and we will take them into consideration for future improvements. Rest assured we will share your feedback with our associates.We sincerely look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore in the near future.Sincerely yours,Maezel AngelesGuest Services Manager
Guest（Family） 2025-11-01
Lovely stay though the pillows gave my wife a terrible neck ache. Sofa was cute but the cushions seem to give way. Wished there was a bidet. That would be most helpful. The washing machine couldn't be opened and we were very thankful that the service came and patiently helped us with it before check out.
酒店回复：
Dear Guest User,Thank you for taking the time to share your stay experience with us.We are glad that we have exceeded your expectations, and we truly appreciate your positive feedback on our service, surroundings, and the assistance provided by our team with the washing machine. We also value your comments regarding the pillows, sofa cushions, and the suggestion for a bidet, which we will take into consideration for future improvements. Rest assured we will share your feedback with our associates.We sincerely look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore in the near future.Sincerely yours,Maezel AngelesGuest Services Manager
Guest（Traveling with friends） 2025-11-01
“The hotel we stayed at this time was absolutely amazing — unbelievably comfortable and simply outstanding in every way. The rooms were fantastic, the service was warm and attentive, and even the food was surprisingly delicious. Everything was so convenient and perfect that it felt like a little slice of paradise.”????????????
酒店回复：
Dear Loh King Foh,Thank you for taking the time to share your stay experience with us.We are glad that we have exceeded your expectations, and we truly appreciate your wonderful feedback on our comfortable rooms, warm and attentive service, delicious food, and overall convenience. Your kind words mean a lot to us, and we will be sure to share them with our associates.We sincerely look forward to welcoming you back to Pan Pacific Serviced Suites Beach Road, Singapore in the near future.Sincerely yours,Maezel AngelesGuest Services Manager

新加坡滨海泛太平洋高级服务公寓(Pan Pacific Serviced Suites)

客户评价 由实住客人提供的真实点评

Guest（Couple） 2026-01-01

Guest（Family） 2025-12-01

Guest（Couple） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Family） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Traveling with friends） 2025-12-01

Guest（Family） 2025-11-01

Guest（Family） 2025-11-01

Guest（Traveling with friends） 2025-11-01

客户评价由实住客人提供的真实点评