Thank you for bringing this to our attention. We sincerely apologize for the inconvenience and discomfort you experienced during your stay.We understand how frustrating it must have been to discover that the toilet in your initial room was not functioning properly and to have to change rooms close to midnight. That alone is unacceptable, and we regret the disruption it caused. We are even more concerned to hear about the presence of cockroaches in the second room, as this does not meet our cleanliness or maintenance standards in any way.Please know that we have shared your feedback with our maintenance and housekeeping teams for immediate review and corrective action. We are taking this matter seriously to ensure these issues are addressed and do not happen again.We truly value your feedback, as it helps us improve, and we regret that your experience fell short of expectations.
Hello,Thank you for staying at our newly renovated Sonesta ES San Jose. We look forward to welcome you back again.
