瑪雅哥巴悅榕莊-住客評論

Guest（Other） 2026-02-01
This is our 4th time staying at the Banyan Tree Mayakoba. The service has significantly improved over previous stays and we would rank it 9/10. The updated rooms are beautiful and the amenities are excellent. The food however for a hotel of this level could be significantly improved except for the Sands and Tomahawk restaurants. Also be prepared to 50+ burgers and a significant price tag for all food.
Guest（Other） 2026-02-01
The staff at check in and out could use some hospitality training - this is our 4th stay and this has never improved although overall service at the resort has significantly improved aside from this. The amenities and location are wonderful and it is a beautiful resort. The waiters at the beach were excellent as always and should be given a shout out including Victor, Juan and Edwin
Guest（Couple） 2026-01-01
Absolutely stunning, as always, at this property. Impeccably clean, every attention to detail was made, the staff is wonderful and friendly, and they provided an upgrade based on availability without even asking. This is the 4th time I’ve stayed at the Property and I will continue to return, by far my favorite resort in the Riviera Maya area!
Guest（家庭旅游） 2025-12-01
Our check-in day hotel manager and our dedicated support staff went out their ways to accommodate us after unexpected hiccups of our first night stay. Starting from our second day of stay, our experience started turning around and reached one of our best overall luxury hotel experience toward the end of our 5 day stay mostly because of the friendliness and attentiveness of every hotel staff we have encountered. The beach club and kids center, swimming pool and the private beach, all highlights of the stay. An expensive vacation on slippery slope at the start saved by tireless human effort and great services culture. Our kids loved the experience!
酒店回復：
Dear Ms. Chen,Thank you so much for your kind comments and for staying with us at Banyan Tree Mayakoba. It was a real pleasure to have you as our guest, and we hope your stay was everything you were hoping for and more. We thank you for your understanding and patience during the first night, we are always working to create a welcoming and comfortable experience for our guests, and your visit with your rating was truly appreciated. We hope that you and the whole family can honor us with a future visit at our Sanctuary for the Senses.Best regards.David CortezSenior Experience Concierge
Guest（與好友旅游） 2025-11-01
Igor and Rafael and the entire Banyan Tree staff went out of their way to make sure we had a great trip despite some unforeseen issues with the renovations of our room. The management went above and beyond to save our stay and keep us and our entire group together even though some of us had to be relocated. Igor could give a masterclass in great hospitality. Note for anyone considering staying here- it was challenging to get in touch with the hotel until we got onsite. It’s a pretty massive property and not walkable. 10 minute Golf carts ride and 20 minute bike rides are the only way to get around from rooms to restaurants to beach. Thank you to the Banyan Tree staff.
酒店回復：
Greetings from Banyan Tree Mayakoba! Thank you for choosing us to host your most recent visit to Mexico and the Riviera Maya. We are dedicated and committed to ensure each of our valued guests are fully satisfied, going above and beyond all expectations. Knowing that your stay has left you satisfied makes us feel very proud of our hotel and collaborators who make everything possible.If you would like assistance in planning your next visit, please do not hesitate to contact me directly.Warm Regards,Afonso CunhaGeneral Manager
Guest（情侶） 2025-11-01
Truly a five-star resort! Our room was amazing—always clean, comfortable, and beautifully maintained. We loved the upgrade that put us just 100 yards from the beach and pool. The secluded outdoor hot tub and shower, connected to the indoor shower, were incredible and something we used every single day. We thought we would use the upstairs sitting area and private pool more, but since we were so close to the beach, we ended up spending most of our time there instead. The villa is about 0.9 miles from the main hotel, but it’s easy to get around using the bikes provided with the villa or by taking the shuttle. What a place! We typically stay at Fairmont hotels, but having a private villa instead of just a beautiful hotel room is something that would definitely bring us back again. The staff were all so kind, helpful and spoke English well. Banyan Tree truly has a warm and friendly team. The only thing to keep in mind is that food and drinks are expensive onsite. If you want a good, inexpensive meal, you’ll need to drive about 25 minutes into town. Just be prepared to spend as much—or even more—on food and drinks as you would at a five-star resort in Hawaii.
酒店回復：
It was an honor to host you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We do our best to ensure that our guests are taken care of from the moment they arrive to the moment they check out and I am very proud of the great feedback about the staff that you pointed outIt is always a great motivation for the team when they are recognized by guests and it gives them a sense of pride that they have provided the service that is expected.We look forward to welcome you soon in our Sanctuary for the Senses!Kind regards,Afonso CunhaGeneral Manager
Guest（情侶） 2025-10-01
My favorite thing, aside from how beautiful the property is, is the absolute KINDEST staff I’ve ever experienced. They were all so genuine, helpful and sweet. They give you undivided attention with every conversation and make sure you are as comfortable as possible. The staff here is truly incredible.
酒店回復：
Dear Ms. Cassidy,Warmest greetings from Banyan Tree Mayakoba, thank you for choosing us to host your most recent visit to Mexico and Riviera Maya. We appreciate your 10-star review that you shared with the ******* community.It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the staff that you have pointed out.We would be delighted to welcome you back whenever the time feels right for you. If you would like assistance in planning your next visit, please do not hesitate to contact me directly.Warm Regards,Afonso CunhaGeneral Manager
Guest（其他） 2025-10-01
The property, services and staff was excellent. we felt quite safe in myakoba. The spa was amazing. The food at saffron did not disappoint.The only issue was the mosquitoes at dawn and dusk. Our concierge, Juan was particularly attentive, and we felt his absence when he went on vacation.
酒店回復：
Dear Ms. McLean,Warmest greetings from Banyan Tree Mayakoba, thank you for choosing us to host your most recent visit to Mexico and Riviera Maya. We appreciate your 10-star review that you shared with the ******* community.It has been an honor to welcome you and it is a pleasure to receive such a nice review highlighting our facilities, services and, above all, the professionalism and friendliness of our staff. We go out of our way to make sure our guests are taken care of from the moment they arrive to the moment they leave and I am very proud of the great comments about the Concierge staff that you have pointed out.We would be delighted to welcome you back whenever the time feels right for you. If you would like assistance in planning your next visit, please do not hesitate to contact me directly.Warm Regards,Afonso CunhaGeneral Manager
Guest（家庭旅游） 2025-08-01
Great place loved it had our own pool and private outdoors area with a lake view. Was unbelievable!!
Guest（情侶） 2025-08-01
Overall this property didn’t live up to the expectations. The housekeeping services were 10/10, the villa was relaxing but everything else was overrated. Would not recommend honestly- a lot more better options at this price point.
酒店回復：
Dear Ms. KayI would like to thank you for your review and to offer you appologies for your experience. We are commited to provide top notch service, we have failed to provide it to you and I am very sorry for that.Should you decide to visit us once again in the near future it will be an honor for me to organize personally your vacations.Best regards

瑪雅哥巴悅榕莊

客戶評價 由實住客人提供的真實點評

Guest（Other） 2026-02-01

Guest（Other） 2026-02-01

Guest（Couple） 2026-01-01

Guest（家庭旅游） 2025-12-01

Guest（與好友旅游） 2025-11-01

Guest（情侶） 2025-11-01

Guest（情侶） 2025-10-01

Guest（其他） 2025-10-01

Guest（家庭旅游） 2025-08-01

Guest（情侶） 2025-08-01

客戶評價由實住客人提供的真實點評