Dear Ellen, Thank you for your fantastic review!We are so glad to hear that you had a great experience with us. It's wonderful that you found your accommodation to be excellent, with impeccable cleanliness, and that you appreciated the amenities like coffee, tea, and water. We're also delighted that you found the equipment and WiFi to be excellently arranged.We look forward to welcoming you back again soon!Best regards,Julie
Dear Jeanet,Thank you so much for your kind words! We’re delighted to hear that you enjoyed the room and its design. We appreciate your feedback regarding the sofa bed — we’ll make sure to share it with our team to look into possible improvements. We’re really glad you had an overall pleasant stay and hope to welcome you back again soon!Best regards,Julie
Dear Sam,Thank you for sharing your feedback with us.We sincerely regret the inconvenience caused by the out-of-service lift and the noise from the adjoining door. Unfortunately, this technical issue could not be repaired immediately, and we had proactively informed all guests about the situation in advance. We completely understand how challenging it can be to reach the 6th floor with luggage and apologise for this discomfort.Your comments are truly valuable to us and will help us to further improve the comfort and experience for all our guests. We hope you’ll give us another chance to provide you with a much smoother and more relaxing stay in the future.Best regards,JanaNuma Guest Experience Team
