客户评价 由实住客人提供的真实点评

酒店回复：

Dear Guest,Thank you sincerely for sharing your lovely feedback. We are delighted to hear that you enjoyed the comfort of your room, the private pool, and the thoughtful service from our housekeeping team. It is also wonderful to know that you appreciated the complimentary minibar selection and that our à-la-carte breakfast — especially the truffle scrambled eggs, beef scrambled eggs, and apple tart — made a memorable impression.We are pleased that our team was able to assist with buggy transportation around the Maison, and we hope this contributed to a smooth and relaxing stay.We truly appreciate your kind words and would be delighted to welcome you back for another enjoyable experience.Warm regards,Jan ValasekGeneral Manager

酒店回复：

Dear Guest,Thank you very much for taking the time to share such a detailed review of your recent stay with us. We are delighted to read that you enjoyed our facilities, the design of your room, and the attentiveness of your Butler.At the same time, I sincerely regret the aspects of your stay that fell short of expectations. Your comments regarding the arrival experience, the unavailability of the requested toiletries, and your impression of the surroundings during the dry season have been shared with the relevant teams for immediate attention. We are also reviewing our breakfast offering to ensure it remains aligned with the standards of excellence across all Cheval Blanc Maisons.We truly value your honest comparison with Randheli, and while each Maison offers a different setting and identity, our ambition remains to deliver an equally memorable experience.Thank you once again for your feedback. We hope to have the opportunity to welcome you back and provide a stay that fully reflects the level of excellence you expect from Cheval Blanc.Warm regards,Jan ValasekGeneral Manager