圣地亚哥卡尔斯巴德SpringHill Suites酒店-住客评论

Guest（Other） 2026-02-01
The room is like a dungeon , it’s so dark. Felt like I wasn’t on a vacation. Staff was great location clean. The food it wasn’t very good it was cooked and everything but just not ideal. Would never stay again
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your feedback.We’re truly sorry to hear that the room felt too dark and impacted your overall vacation experience. That’s certainly not the atmosphere we aim to provide, and we understand how important a bright, welcoming space is when you’re away from home. For guests who prefer more natural light, we do offer ocean view suites that provide a brighter and more open feel.We’re glad to know you found our staff great and the location clean, your kind words mean a lot to our team. That said, we’re disappointed to hear the food did not meet your expectations. While we’re pleased it was properly prepared, we understand that quality and taste are just as important, and we will be sharing your comments with our culinary team for review.Your feedback is valuable and helps us identify areas where we can improve. We regret that we did not deliver the experience you were hoping for and appreciate you bringing these concerns to our attention.We wish you all the best in your future travels.Sincerely,
Guest（Other） 2026-01-01
The room stated ocean view, and while I could "see" the ocean, I will never pay that much (or probably stay there) again. The view was of buildings with a barely view of the ocean. ovee soke hoises
酒店回复：
Dear Valued Guest,Thank you for taking the time to share your feedback. We’re sorry to hear that the ocean view d id not meet your expectations. We understand how important the view is, especially when booking an ocean view room, and we regret that it felt disappointing to you.Your comments are valuable to us and will be shared with our team as we work to better clarify room descriptions and improve the guest experience. We truly appreciate your honesty and hope you’ll consider giving us another opportunity in the future.Sincerely,
Guest（Other） 2026-01-01
Room was fairly large and clean. King bed feels smaller than a king. More like a queen
酒店回复：
Dear Valued Guest, Thank you for taking time to provide feedback on your recent stay. We are delighted to hear that you enjoyed the large and clean room. We apologize that the bed felt smaller than a king, we will review this with our team to ensure our beds are updated for the best comfort. We hope to welcome you back soon.Sincerely,
Guest（其他） 2025-11-01
We were told we would have a beach view. The slice of beach we could see ‘em was only possible if we leaned far over the banister of the patio. This is not what I’d expect as a beach view.
酒店回复：
Dear Valued Guest,Thank you for taking the time to review your stay. We sincerely apologize that the view from your room did not meet your expectations. It appears that a partial-view suite was booked for your visit. For a more expansive view, we recommend selecting a full ocean-view suite for a future stay; however, please note that our property is not located directly on the beach.We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable experience soon.Sincerely,
Guest（Other） 2025-10-01
Great getawsy Nice, large , clean, quiet room. The front desk staff, especially Esteban, were very nice and helpful. All staff were very helpful and polite. Good breakfast. Great location right across the street from the beach. Only complaint was the mattress was way to soft for my taste.
酒店回复：
Dear Valued Guest,Thank you for providing feedback on your recent stay. We are delighted to hear that you enjoyed a clean hotel, good breakfast, and excellent staff service. Your feedback has been shared with Esteban and the rest of the team to celebrate the service we delivered. We have passed on your feedback regarding the soft mattress to our housekeeping team in order to make necessary adjustments. We hope to welcome you back soon. Sincerely,
Guest（Other） 2025-10-01
So happy we found this place Perfect getaway hotel in a great location. Everything was clean, staff was friendly and I’ve already booked our next stay. Underground parking is safe, clean and there’s plenty of it (two levels). Only costs $20/night.
酒店回复：
Dear Valued Guest,Thank you for choosing to stay with us at Springhill Suites San Diego Carlsbad. We are delighted to hear that you received friendly staff service and were able to utilize our onsite parking. We look forward to welcoming you back for your next stay. Sincerely,
Guest（Business traveler） 2025-10-01
The hotel was very clean, and the location has everything you need within walking distance including the beaches
酒店回复：
Thank you for taking time to provide feedback on your recent stay at Springhill Suites San Diego Carlsbad. We are delighted to hear that you enjoyed the hotel and location. We hope to welcome you back soon.
Guest（Other） 2025-09-01
I would’ve given it 5 stars but our last day was awful. I extended an extra day for our stay but I had to fly out to attend business. The receptionist promised me all my 80 year old mother need to do
酒店回复：
Dear Valued Guest, Thank you for providing feedback on your recent stay. We value your feedback and welcome any additional comments in order to improve the guest experience. We hope to welcome you back soon. Sincerely,
Guest（其他） 2025-08-01
Emplacement , petit déjeuner gratuit , très propre , parking avec accès direct à l h?tel .
酒店回复：
Dear Valued Guest,Thank you for providing feedback on your recent stay. We are delighted to hear you enjoyed your stay and hope to welcome you back soon. Sincerely,
Guest（情侣） 2025-08-01
Excellent location, very clean, personable and professional staff. Perfect for beach, shopping and walks. Perfect hotel.
酒店回复：
Dear Valued Guest,Thank you for providing feedback on your recent stay. We are delighted to hear you enjoyed your stay and hope to welcome you back soon. Sincerely,

客户评价 由实住客人提供的真实点评

Guest（Other） 2026-02-01

Guest（Other） 2026-01-01

Guest（Other） 2026-01-01

Guest（其他） 2025-11-01

Guest（Other） 2025-10-01

Guest（Other） 2025-10-01

Guest（Business traveler） 2025-10-01

Guest（Other） 2025-09-01

Guest（其他） 2025-08-01

Guest（情侣） 2025-08-01

客户评价由实住客人提供的真实点评